Hi, 

I have an issue with a user that's using Owa on Android Tablet.

When the user tries to write or reply to an email, the editable field is reduced to a very narrow line and it's not usable.

the problem is specific to this user: if he uses another device, the problem is still evident and it doesn't happen with other users.

The environment is: Exchange 2013 CU8. Active sync is not allowed for this user.

we already tried to disable & re enable OWA for this user; the servers have been rebooted this weekend.

I attach a screenshot of the behavior of the browser.

Thanks in advance

• Edited by Germanob 15 hours 49 minutes ago edit picture

Hello

Does anyone else in your company have the same device?

if so are there differences in the software versions?

Best regards

Hello

no, I confirm that the problem is just for this user. It seems a configuration server side, because it's replicated on all devices we tested.

Best regards.

owa will not be shown perfectly on mobile devices.

i would suggests that you enable ActiveSync with TMG with external certificate for extra security.

Hi,

I have noticed only a user had the display issue.

I want to know if the problematic user can edit the emails when using outlook and computer browser.

Can you try to use other mobile browsers like chrome to test?

I suggest we can upgrade the Android system to the latest version to check if the issue persists.

Regards,

David