Our users documents are mapped to network storage via a Home folder location. Our treasurer has began encountering an issue with Office 2010 with Word (this is where I've been putting most of my effort) and Excel, other programs not tested. 

Upon going to 'File->Open' it automatically redirects to his Home folder on the Network drive, and Office goes through it's various stages of crashing (encountered an issue, etc.) I've copied the contents of one specific folder he does most of his work in to his desktop, but this is not optimal. Opening the contents from the desktop yields no issue.

As far as troubleshooting goes, I first tried doing a repair, then reinstall, and finally an advanced uninstall with Revo figuring it may be a corrupted registry key. None of this worked. I Googled some info on it and found add-ons commonly caused an issue. I went as far as recommended by a MS support article, ultimately removing both the entire add-ins folder in Program files and in the registry. Still an issue. I progressed through various other support articles, removing various further keys (settings, toolbars, etc.) Still occurring. I landed upon a technet article with nearly an exact issue, and it recommended updating as MS had fixed this various issue. (duh!) Update-wise, it was pretty far behind because all of our updates are signed through SCCM, regardless, I have it fully updated up to Office Service pack 2. It's doing selective startups through msconfig as well, down to only Microsoft services. Finally, I've tried sfc /scannow, as well as safe mode, and neither had promising results (it was the first time I was really hoping for sfc to find an error!

Just for further reference, I've tried all fixes in this article (before realizing it was only on network docs.) http://support.microsoft.com/kb/921541/en-us

As well as everything here: http://social.technet.microsoft.com/Forums/office/en-US/a31f0a8e-e371-420f-a3f3-f85713f7ac0f/word-crashes-when-trying-to-open-file-from-network?forum=word

I attempted the crash dumps in this thread but was ultimately unsuccessful http://social.technet.microsoft.com/Forums/office/en-US/95bc7898-e92d-4e47-8f73-390dba53e851/office-2010-applications-can-not-open-network-files-without-crashing?forum=officeitproprevious 

Hi,

Have you found anything in event Viewer?

Press Win + R and type eventvwr in the blank box, then press Enter.

You may find some information to determine the issue and post the information here to let me know more about this issue.

You can learn how to user event viewer from this link:

http://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

Regards,

Melon Chen
TechNet Community Support

• Edited by Melon Chen CHNMicrosoft contingent staff, Moderator Thursday, February 20, 2014 1:03 PM modify

Actually I did check Event Viewer. It had absolutely nothing referencing an error in Word or Explorer. Any events generated during, leading up, or after the crash are only 'Information.'

Apparently he now has Office 2013. I'm assuming no more problems have occurred, however wish we could've figured out what the problem was.

I have had many problems since Office 2010 was installed on this PC. Previously it was running Office 2003 without a hitch. Files, especially .xls spreadsheets can take many minutes to load from a network drive, and will not re-save.

Several times a day Outlook just exits as I reply to a message. Many Word documents suddenly close the application without warning or saving. Excel is unable to round trip files to colleagues... Nothing in an event logs.

To date the quickest, easiest solution to every problem - apart from Outlook of which I despair - has been to use Libre Office. That's not an ideal answer, but for me it has solved many problems, taken little time and cost nothing. I'm not advocating Libre Office for everything (yet) but in my limited experience it has been stable and more compatible between Office versions than the Microsoft products.

• Edited by Tony-C Sunday, March 02, 2014 2:54 PM Edit

For my own case of this at least, I have been able to narrow down the circumstance.  SharePoint 2013, Office Web Apps server on the farm, using a load balancer between two FEs - but none of that matters - it's specifically when the Word doc living in an SP Doc Lib is opened and edited directly from the library, and Word is wired into the library as such, AND the document contains at least one embedded link.  You open a doc straight from the library, do an "Insert Hyperlink" and save, and BAM you get Refresh Required.  Take the link back out, and all is well again.

I don't have an answer, but looking at all the blogs I could find on this, no one yet has it narrowed down to this circumstance.  MS - can you please look into that?

I also realized my SharePoint is unpatched since SP1.  I'll report back once I do that.