Hi,

I have just built a new KMS Host server on Windows Server 2012 R2 and it seems to be activating Windows OSes just fine.

However, I've added the Office2010 and Office2013 KMS Host license packs to the server and I'm not sure they're working correctly. When running the correct slmgr /dlv command for each product, it reports that it is licensed, but shows both the 'Remaining App rearm count' and 'Remaining SKU rearm count' as '-1'. This doesn't look right? Why is it showing that and what can I do to put it right?

 

Hi

For your issue, we would recommend you see the following blog:

http://blogs.technet.com/b/odsupport/archive/2013/10/17/unable-to-kms-activate-office-running-on-windows-8-1-or-windows-server-2012-r2.aspx

To resolve the problem, we might download and install the appropriate hotfix from the Microsoft Knowledge Base Article:

http://support.microsoft.com/kb/2885698

Here is more information for your reference to troubleshoot Key Management Service:

http://technet.microsoft.com/en-us/library/ee939272.aspx

Regards

Tylor Wang
TechNet Community Support

Thanks for the reply - but that's a different issue. The article you point to is for an issue with hosts running on OS less than Server 2012 R2 - but as stated, that is exactly what I am running.

Also, the example shown shows the license status as: 'OBB_GRACE'. Mine does show correctly as 'Licensed' - it's just the rearm count showing as '-1' that is a little odd and worries me.

Here's the relevant sections from the result when I do a script slmgr.vbs /dlv all

I've taken out all the IDs, but they are there OK.

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Software licensing service version: 6.3.9600.16402

Name: Office 15, OfficeKMSHostVL_KMS_Host edition
Description: Office 15, VOLUME_KMS channel
Activation ID: <>
Application ID: <>
Extended PID: <>
Product Key Channel: Volume:CSVLK
Installation ID: <>
Use License URL: https://activation.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=o14
Validation URL: http://go.microsoft.com/fwlink/?LinkID=187557
Partial Product Key: XXXXX
License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 10/22/2013 2:53:01 PM

Key Management Service is enabled on this machine
    Current count: 1
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 2
    Failed requests received: 0
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 0
    Requests with License Status Initial grace period: 2
    Requests with License Status License expired or Hardware out of tolerance: 0
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 0

Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: <>
Application ID: <>
Extended PID: <>
Product Key Channel: Volume:CSVLK
Installation ID: <>
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: XXXXX
License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 10/22/2013 2:53:01 PM

Key Management Service is enabled on this machine
    Current count: 10
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 42
    Failed requests received: 11
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 1
    Requests with License Status Initial grace period: 25
    Requests with License Status License expired or Hardware out of tolerance: 0
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 5

Hmm, they are new elements (I haven't yet installed that update on my KMShost), am about to do so.

I'd say that those elements are part of the new/updated SPPSVC, and not relevant to an OfficeKMShost scenario, so safe to ignore them for Office.
(just an guess).

Your current_count is still below threshold (5), so see what happens when you get to (5) ?
(it may just be something we need to ignore?)

I just passed the activation threshold and both rearm counts are still showing as '-1'  :-(

Can I ask how you got the Office 2010 KMS Host onto 2012 R2?

When I run the installer from the VLSC, it says "unsupported operating system"

Are you also still showing -1? just curious as I'm looking at upgrading to 2012 R2

EDIT:

Found a machine to just chuck them on. Got 2010 KMS running and activated, threw 30 office 2010 installs at the new KMS service on the 2012 R2 test machine.

link: http://www.microsoft.com/en-us/download/details.aspx?id=25095

Remaining App rearm count: -1
Remaining SKU rearm count: -1
 

Key Management Service is enabled on this machine
    Current count: 10
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 25
     Failed requests received: 0
     Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 25
     Requests with License Status Initial grace period: 0
     Requests with License Status License expired or Hardware out of tolerance: 0
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 0

• Edited by Phil Widdowson Friday, October 25, 2013 1:50 PM
• Proposed as answer by DonPick Sunday, March 09, 2014 5:14 AM

Hi Phil,

I was just on the point of replying to your original comment.

Glad to see you seem to have got it working.

And you have the same 'weird' rearm counts as me. Nice to know I'm not alone. :-)

Wonder what it means...??

Same "weird" rearm counts here:

License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 21-1-2014 11:33:37

Key Management Service is enabled on this machine
    Current count: 2
    Listening on Port: 1688
    DNS publishing disabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 3
    Failed requests received: 0
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 0
    Requests with License Status Initial grace period: 3
    Requests with License Status License expired or Hardware out of tolerance: 0

    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 0

 

Volume License for Windows Server 2012 R2 isn't having this "issue":

License Status: Licensed
Remaining Windows rearm count: 999
Remaining SKU rearm count: 1001
Trusted time: 21-1-2014 11:35:17

Key Management Service is enabled on this machine
    Current count: 50
    Listening on Port: 1688
    DNS publishing disabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 279
    Failed requests received: 20
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 2
    Requests with License Status Initial grace period: 216
    Requests with License Status License expired or Hardware out of tolerance: 0

    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 41

Hi, 

is this issue solve with hotfix ? any update on the issue ? 

Is the server virtualized? Did you deploy it from a template?

I have exactly the same Issue here.

It activates Windows OSes fine.

Office says Licenced but both counts are -1.

I have 10 Machines waiting for the activation.

I have exactly the same Issue here.

It activates Windows OSes fine.

Office says Licenced but both counts are -1.

I have 10 Machines waiting for the activation.

@kabauterman88, when to do cscript slmgr.vbs /dli all
what is the current_count showing for the Office KMS component?
(current_count is what matters for Office activations...)