Hi,

Having an issue across multiple sites concerning Office 2010, specifically Word and Excel. Usually, but not always, once a week users' MRU (Most Recently Used) file list under the "Open" menu in Word and Excel is cleared. This is happening on sites whose temporary files are not managed by any third party application (CCleaner etc) and the users themselves are not cleaning things up.

The issue is happening independently of all sites. 

Has anyone experienced an issue similar to this? If so, any ideas on solutions? Nothing I've found online has helped so far.

Hi,

If I have understood you correctly that the recently ssed file list will be cleared for all sites. I would suggest you to check with your administrator to see if there is any group policy deployed in your organization, which might clear the history of recently used file.

Also, you can go to Run then type gpedit.msc and press Enter, then navigate to User Configuration > Administrative Template > Start Menu and Task Bar and see if there is any related settings configured out there.

Thanks,

Ethan Hua CHN
TechNet Community Support

• Edited by Ethan Hua CHNMicrosoft contingent staff, Moderator 4 hours 32 minutes ago

Hi,

If I have understood you correctly that the recently ssed file list will be cleared for all sites. I would suggest you to check with your administrator to see if there is any group policy deployed in your organization, which might clear the history of recently used file.

Also, you can go to Run then type gpedit.msc and press Enter, then navigate to User Configuration > Administrative Template > Start Menu and Task Bar and see if there is any related settings configured out there.

Thanks,

Ethan Hua CHN
TechNet Community Support

• Edited by Ethan Hua CHNMicrosoft contingent staff, Moderator Tuesday, May 06, 2014 6:28 AM

Hi,

If I have understood you correctly that the recently ssed file list will be cleared for all sites. I would suggest you to check with your administrator to see if there is any group policy deployed in your organization, which might clear the history of recently used file.

Also, you can go to Run then type gpedit.msc and press Enter, then navigate to User Configuration > Administrative Template > Start Menu and Task Bar and see if there is any related settings configured out there.

Thanks,

Ethan Hua CHN
TechNet Community Support

• Edited by Ethan Hua CHNMicrosoft contingent staff, Moderator Tuesday, May 06, 2014 6:28 AM

Hi,

If I have understood you correctly that the recently ssed file list will be cleared for all sites. I would suggest you to check with your administrator to see if there is any group policy deployed in your organization, which might clear the history of recently used file.

Also, you can go to Run then type gpedit.msc and press Enter, then navigate to User Configuration > Administrative Template > Start Menu and Task Bar and see if there is any related settings configured out there.

Thanks,

Ethan Hua CHN
TechNet Community Support

• Edited by Ethan Hua CHNMicrosoft contingent staff, Moderator Tuesday, May 06, 2014 6:28 AM

Thanks for your response.

The sites currently only have drive mapping and printer policies in place. There are no other policies that have been set, including under Start Menu and Taskbar. 

Could you please check if there is any security software or anti-virus in your site which might clear those privacy traces?

Thanks,

Ethan Hua CHN
TechNet Community Support

They use Webroot SecureAnywhere for their anti-virus/malware protection, but we have this software deployed to 400+ machines, a lot of which have Office 2010. Only a handful of computers on specific sites are affected. Despite that, we've disabled Webroot on a machine experiencing the issue to test and its MRU was still cleared.

The list of Most Recently Used (MRU) files for Office is kept in a location of the Registry. The location is:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\File MRU]

Please check if there are any softwares, tools or policies that might clear up these registry entries in your network. 

Thanks,

Ethan Hua CHN
TechNet Community Support

I've gone around to a good number of the affected machines and checked their software and configurations. None of them have anything in the way of third party cleaning tools, such as CCleaner, Registry Booster and so on. A lot of the machines have been formatted recently using an OEM Windows 7 SP1 disc, and have had Office installed by an OEM installer downloaded from Microsoft. They're mostly used just for Office and web browsing.
In regards to the site's group policies, there are none set in place to handle any kind of cleaning duties. The only policies in place, if any at all are in place, are drive maps and printers. 
I've checked the registry string you mentioned and the computers have their MRU list count set to 25, but the most they'll display is ~10 items or so from the past couple of days.

I've gone around to a good number of the affected machines and checked their software and configurations. None of them have anything in the way of third party cleaning tools, such as CCleaner, Registry Booster and so on. A lot of the machines have been formatted recently using an OEM Windows 7 SP1 disc, and have had Office installed by an OEM installer downloaded from Microsoft. They're mostly used just for Office and web browsing.
In regards to the site's group policies, there are none set in place to handle any kind of cleaning duties. The only policies in place, if any at all are in place, are drive maps and printers. 
I've checked the registry string you mentioned and the computers have their MRU list count set to 25, but the most they'll display is ~10 items or so from the past couple of days.