We have a customer who has just undergone some changes with Office licences and we have had to move some licences around.

The machines we are having issues with are ones that we have installed Office 2010 onto using a volume licence key. We have made sure that we have enough licences already and know the key is valid.

Using the usual method of opening an office program, we're using outlook mainly, we enter the product key using the File > Activate option.

We enter the key which it accepts and finish the installation. We're asked to restart the program which we do but no matter how many times we do this we cannot get the suite to activate.

We are now getting the warnings that the product will expire.

We have done as much research as possible to find a solution and cannot find anyone that appears to have a resolution.

We have done the usual steps of re-installing etc. Is there a registry change that needs to be done?

Thanks

Hi,

As mentioned in your post, you are using a volume licence key, are you using MAK to activate Office?

If it is your scenario that you use MAK, you have to be connected to the Internet to use MAK activation. However, if your Internet connection requires authentication, MAK activation wont work and youll have to activate over the telephone.

Have you tried activate by phone? Please have a try and it may work.

Anyway, error codes help you troubleshoot activation issues. If you see a dialog box that contains an activation notification, an error code is usually displayed at the lower corner. You can then run ospp.vbs /ddescr together with the error code to see the text of the error message. The text will help you better understand the issue and what to do to fix it.

Another way to obtain an error code is to run ospp.vbs /act on the client computer to manually activate Office. If activation fails, an error code will be shown.

For details, you can refer to Troubleshoot volume activation for Office 2013. Although it's written for Office 2013, most of them also work for Office 2010.

Regards,

Melon Chen
TechNet Community Su