I have an employee using a Surface Pro who is reporting that she is unable to open any files on our network drive with Office 2013 (SP1). This applies to all Office applications tested (Word, Excel, Powerpoint). When I attempt to open a file that
is not locally stored, the splash screen comes up and then disappears and immediately reappears, then the home screen opens (with no document). Using "Open" within an Office program does the same thing. I can open up other files (PDFs) and all permissions
on the network file share look fine. No errors appear in any of the Office applications. No viruses have been detected when we scan for them.
She is able to successfully open a file stored locally, but was not able to save to a network file share. My network connection is solid. All other applications function and I have checked permissions. I have also had the user test out another
computer and she is able to access network files via Office just fine.
Thoughts or help would be most appreciated.
Sean