We have been using Office 2013 for a couple of years now, but recently, users are getting prompts to Activate Office.  I've run the script to check our Licensing, and it's coming up as licensed (as follows):

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Software licensing service version: 6.1.7601.17946
Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-479d-af46-f275c6370663
Extended PID: 55041-00206-234-733694-03-2057-7601.0000-2172014
Installation ID: 021465691566955313867550643164400085187095463005515753
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: HQJ64
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 14/09/2015 16:33:57

Key Management Service is enabled on this machine
    Current count: 10
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 4944
    Failed requests received: 0
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 4768
    Requests with License Status Initial grace period: 101
    Requests with License Status License expired or Hardware out of tolerance: 5
5
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 20


Can anyone advise why we're now getting this prompt?  And how can we fix this?  If it's saying 'Licenses', I presume reinstalling won't fix it?

Thanks in advance.

Brian

Hi,

You can try the two steps on the client, check if either will fix the issue:

1. Run a repair of Office from Control Panel.

2. Run sfc /scannow from an elevated Command Prompt and reboot your computer afterwards:

• Right click on the Start button of Windows and choose: Command Prompt (Admin).
  • If you dont see this, instead choose: Windows PowerShell (Admin)
• Behind the prompt type: sfc /scannow
  (note the space in the command)
• Wait until the process completes.
• Restart your computer.

If the problem persists, to quickly identify your KMS trouble spots, use either the Office Client KMS activation diagnostic or Office KMS Host Activation diagnostic tool to analyze your environment for known issues.

Use Office Client KMS activation diagnostic or Office KMS Host Activation diagnostic tool to troubleshoot KMS issues

Note: You should always analyze the client first by using the Office Client KMS activation diagnostic tool, even if you feel you have a KMS Host configuration problem. Itll determine if your changes need to occur on the client, your network, or your KMS host.

Regards,

Melon Chen
TechNet Community Su