Hi all,

I have a problem with office 2013 activation through KMS in my VDI environment.

I have installed template VM with office 2013 and did office rearm before sysprep the image. After that I have created more than 5 new VM's and I saw that Office is not activated.

When I run ospp.vbs /act I've got an error 0xc004f038 means that count is insufficient. I checked 12290 events on my KMS and saw that I have identical CMID's for different VM's in that time when I tried to activate office.

I tried to rearm office again but I saw new error 0xc004d307 meaning that maximum allowed number of re-arms has been exceeded. This is very strange because I have rearmed just once before I did sysprep VM template.

How can I solve this problem with Office activation?

• Edited by Sergey Stepanov Wednesday, July 10, 2013 8:21 AM

Update:

I have also tried to use cscript ospp.vbs /rearm:{SKU ID} and got "Microsoft Office rearm successful." But still not activating and CMID's for Office are still same (now I'm using VAMT to check office license status info).

• Edited by Sergey Stepanov Wednesday, July 10, 2013 8:32 AM add more info

Thanks a bunch! This is what we ended up doing, as well. We never open the Office in the images, but somehow it was generating a CMID. The only thing we could even find that would have remotely have caused the issue was a GPO that turned off Hardware Graphics Acceleration in Office 2013. Even then the technician thought that was a reach. The technician ran a batch file that looked like it removed some items from the registry and then tried a rearm.