Hi,

I've freshly built a Windows 8.1 Pro laptop and attempted to install Office Pro Plus 2013. It bombs out at the end of the install, reverses the install and the GUI reports:

Microsoft Office Professional Plus 2013 encountered an error during setup

Below are the erros from the log file  \AppData\Local\Temp\SetupExe(20150206153126A7C).log

2015/02/06 15:34:32:420::[6108] MSI(INFO): 'SchedSecureObjectsRollback:  Failed to store ACL rollback information with error 0x80070002 - continuing'

2015/02/06 15:36:52:549::[6108] MSI(INFO): 'CustomAction CAInstallLicenses returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'

2015/02/06 15:37:26:969::[6108] MSI(INFO): 'Property(S): OFFICE10FIX1INTERFACE = Error'

2015/02/06 15:37:27:437::[6108] Error: Failed to install product:  C:\MSOCache\All Users\{90150000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643).

2015/02/06 15:37:27:437::[6108] Error attaching to OSE, error 0x00000000

2015/02/06 15:37:30:109::[6108] MSI(INFO): 'CustomAction CA_RollbackTempHxDs returned actual error code 1603 but will be translated to success due to continue marking'

2015/02/06 15:37:40:071::[6108] MSI(INFO): 'RegisterVisioCustomPropertiesRo:  Failed - HRESULT error code: 2147647531'

Full log file here:

http://pastebin.com/9UFGzzP8

and ends here:

http://pastebin.com/6KZ6UyX4

• Edited by David4576 Friday, February 06, 2015 6:18 PM

Hi David,

Are you installing Office 2013 with a CD or source files on your local drive?

The log above tells us that the failure occurred during the install of the ProPlusWW.msi. "1603" is a generic MSI error code, so doesn't help much here.

I noticed below part in your attached log:

"2015/02/06 15:36:55:270::[6108] MSI(INFO): '02/06/2015 15:36:55.254 [3892]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 396"

The error code 0x80070005 is also described as ACCESS DENIED, so you might want check your permissions and make sure you are running as admin. 

Also, if you are installing with a CD, then please try a flat installation (which means perform an installation from an image that has been copied to a hard drive rather than directly from CD media), and see if issue persists. This can help with problematic software installations because performing a flat copy is much easier for the computer than the random access reads required during a normal installation.

Regards,

Ethan Hua

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