Hi,
What's the version of your server?
The KMS and MAK activation processes for Office 2013 are basically the same as they were for Office 2010, except that the Office 2013 KMS host is not supported on Windows Server 2003. The Office 2013 KMS host is supported on Windows Server 2008 R2, Windows 7
VL edition, Windows 8 VL edition, and Windows Server 2012.
"i had to use the phone method"
What was the result?
Three volume activation methods are available for Office 2013:
Key management Service;
Multiple Activation kry;
Active Directiory-based activation.
Note: KMS and MAK are supported on Windows 7 and Windows 8. Active Directory-Based activation is supported only on Windows 8 and Windows Server 2012.
For more information, please refer to following article
Volume activation methods in Office 2013
http://technet.microsoft.com/en-us/library/jj219430.aspx
Best regards,
Karen Hu