I am having problems printing from Word and Excel 2013 from a Surface Pro to a Kyocera 3550ci, 3050ci and 520i. I can print a test page and txt file, it will ask for a account code, I enter code and it prints. When I try to print from Word or Excel the print job fails on the MFP with an error that says bad account code. I am using the same account code to print the test page and txt file. I am using the latest driver from Kyocera that support Windows 8.

Any ideas would be helpful.

Thanks

When will it ask for the account code? In Windows or in the printer?

And what's the account code for? AD account & pas

The account code is for billing back purposes. The account code is asked for after you press the print button. It is part of the printer driver.



Hi, have you found a solution? We have the same problem

We worked with our device vendor and found that we had different driver version for each of the devices. We removed all of the drivers from the print server and installed a universal driver to cover all of the devices. After removing all of the installed printers on the clients and installing them with the new driver everything worked.

• Marked as answer by MNChurches 17 hours 17 minutes ago

We worked with our device vendor and found that we had different driver version for each of the devices. We removed all of the drivers from the print server and installed a universal driver to cover all of the devices. After removing all of the installed printers on the clients and installing them with the new driver everything worked.

• Marked as answer by MNChurches Tuesday, June 09, 2015 2:13 PM

Our Solution: Deselecting the option "Enable advanced printing features" in the Printer Properties / Advanced on the Print Server. Now it works fine.

• Proposed as answer by IT-Schreinerei 17 hours 27 minutes ago

Our Solution: Deselecting the option "Enable advanced printing features" in the Printer Properties / Advanced on the Print Server. Now it works fine.

• Proposed as answer by IT-Schreinerei Friday, June 12, 2015 2:03 PM