Hello Forum!!

Several of our users have been having issues with Excel, and open files from SharePoint. Whether it's 2010 Foundation (our old system), or SharePoint Online - Excel will either freeze and/or crash on them. While other all 365 applications, are stable.

We tested with number of Excel documents opened at one time - no difference. 

We tested with a full patched system (Windows, applications, firmware, and related software) - no difference.

The crashing/freezing is where Excel just blank screens. You can't see any of your current workbooks, but every other Office 365 applications functions just fine.

The files are a wide range. They can be a simple workbook, to one with macros and multiple tabs. It really doesn't matter. It can happen if you have one or a slew of opened workbooks. Some users can open the same file while the other chockes on it. However if they force/close Excel and try again, the problem goes away.

How do they open it? -- Just simply double click on the file and/or use the Open menu option in Excel. Nothing special.

There are two comments from the end-user's viewpoint: 

(1) If they save the file to hard drive, no problems with Excel are experienced,

(2) Issue started since we installed the local copy of Office 365. 

Any ideas/suggestions?

Cheers,

Tomas

• Edited by tulbrich 12 hours 15 minutes ago