Hello Forum!!

Several of our users have been having issues with Excel, and open files from SharePoint. Whether it's 2010 Foundation (our old system), or SharePoint Online - Excel will either freeze and/or crash on them. While other all 365 applications, are stable.

We tested with number of Excel documents opened at one time - no difference. 

We tested with a full patched system (Windows, applications, firmware, and related software) - no difference.

The crashing/freezing is where Excel just blank screens. You can't see any of your current workbooks, but every other Office 365 applications functions just fine.

The files are a wide range. They can be a simple workbook, to one with macros and multiple tabs. It really doesn't matter. It can happen if you have one or a slew of opened workbooks. Some users can open the same file while the other chockes on it. However if they force/close Excel and try again, the problem goes away.

How do they open it? -- Just simply double click on the file and/or use the Open menu option in Excel. Nothing special.

There are two comments from the end-user's viewpoint: 

(1) If they save the file to hard drive, no problems with Excel are experienced,

(2) Issue started since we installed the local copy of Office 365. 

Any ideas/suggestions?

Cheers,

Tomas

• Edited by tulbrich Wednesday, June 17, 2015 7:18 PM

Hi Tomas,

Your issue is strange, after installing Office 365 the excel opened file from SharePoint always crash or freeze at the first time and then close this file and open again this issue gone.

First I suggest you try to open the file in safe mode and check if it works for you.

Press Win + R, type " excel /safe" in the blank box, press Enter.

If it works fine in safe mode, please check the add-ins in your excel and disable them.

Click File > Excel Options > Add-Ins on the left side of the dialog. Then click the drop-down arrow at the bottom of the dialog box and select "COM Add-Ins" from the list, then click the GO button. What comes up is a list of COM-Add Ins that are loaded and running.

Then you can try to repair the Office, this issue might be caused by installation error.

1. Go to Control Panel.
   • In Windows 8, on the Start screen, type Control Panel, and select Control Panel in the search results.
   • In Windows 7 or Vista, click Start > Control Panel.
2. Click Programs > Programs and Features.
3. Click the Office application you want to repair, and then click Change.
4. In Office 2013, click either Quick Repair or Online Repair. In Office 2010, click Repair > Continue.

If the issue still exists, I suggest you to collect the event log and provide us with the whole error messages of event log.

Steps of collecting event log:

Open Event Viewer to check whether there's any error about the Excel/Word crash issue.

Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

Please try to collect this event log and post the whole event log message here. I can get more information about your issue from this message and help you solve it.

Hope its helpful.

Regards,

George Zhao
TechNet Community Support