We have an issue where recipients created in AD don't appear in the Offline Address Book. When Outlook is online, the addresses appear. When Outlook is offline, they don't. We've tried rebuilding the offline address book in Exchange and also rebuilt outlook profiles with no success. Can you suggest anything? We run Exchange 2003 SP2 and Outlook 2003 SP3

On Tue, 4 May 2010 21:49:03 +0000, Keithmeister wrote: > > >We have an issue where recipients created in AD don't appear in the Offline Address Book. When Outlook is online, the addresses appear. When Outlook is offline, they don't. We've tried rebuilding the offline address book in Exchange and also rebuilt outlook profiles with no success. Can you suggest anything? Remove the *.oab files from the Outlook client. Then download the OAB. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Already tried that. It creates the new ones but the addresses still don't appear

Start diagnostic logging on MSExchangeSA\OAL Generator and try to rebuild the OAB I'll add some helpful links too: http://blogs.msdn.com/dgoldman/archive/2007/06/28/the-exchange-2003-or-2007-oab-generation-process-fails-to-generate-an-oab-and-logs-error-9301.aspx http://www.redline-software.com/eng/support/articles/msexchange/2003/offline_address_book_integrity_oabinteg_utility_explained.php http://technet.microsoft.com/en-us/library/bb310776(EXCHG.80).aspxJonas Andersson MCTS: Microsoft Exchange Server 2010, Configuration | MCITP: EMA | MCSE/MCSA Blog: http://www.testlabs.se/blog

Tried that already too. Found that the only way to get it to work was to delete the default offline address list and recreate it

On Wed, 5 May 2010 02:23:45 +0000, Keithmeister wrote: >Already tried that. It creates the new ones but the addresses still don't appear Sounds like the OABGen isn't succeeding. On the server that's generating the OAB, set the Diagnostics Logging level to "Maximum" for "MSExchangeSA \ OAL Generator" and then rebuild the OAB. The errors are usually pretty easy to interpret. Dave Goldman's blog is a good place to go for OAB problems: http://blogs.msdn.com/dgoldman/articles/157513.aspx You can find the OABInteg tool here: http://code.msdn.microsoft.com/oabinteg Instructions here: http://blogs.msdn.com/dgoldman/archive/2005/08/28/457378.aspx --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP