Hi

I had Windows 8 installed on my corporate laptop till last week and as the OS crashed, I have re-installed the system with 8.1 and it has Office 2013 installed with my corporate ID. It is signed in Corporate credentials by default. But when I am trying to use Switch Account option and trying to login with my Microsoft ID to sync my notebooks, it throws an error : "There is a problem with your account. Please try again later".

Note that My Microsoft is active and i am able to access the pages online.

Pls help with me with a resolution

Hi Raj_Tan,

Thank you for posting this issue on the TechNet community forums.

From the description I understand that you're having problems signing into OneNote 2013 with your Microsoft account and that it's giving you an error: "There is a problem with your account. Please try again later". You mentioned you are able to access the pages online.

Could you please try the following:

1. Check if you are able to login to other office apps with your Microsoft account.
2. Check if you are able to login to the OneDrive app using your Microsoft account.

Try emptying all saved passwords from the credential manager:

http://windows.microsoft.com/en-GB/windows7/remove-stored-passwords-certificates-and-other-credentials

Although this link applies to Windows 7, the process is the same in Windows 8.

• Edited by --Zach 20 hours 58 minutes ago