Open shared mailboxes with other domain as root domain in OWA

We have an Exchange 2013 SP1 environment with multiple external domains. The root domain works correctly in Outlook, OWA en iOS.

Now we have 4 other domainnames configured in Exchange with an info@ alias. They al have their own shared mailboxes. Only one user needs to open all the 4 mailboxes on her iPhone. Her rights are correct because in Outlook they show up, but in the OWA (browser version) and OWA iOS app they don't. The info@rootdomain.com shared mailbox dit show up perfectly in both OWA.

Can she open those shared mailboxes in OWA and how can I configure that for her?

February 5th, 2015 7:48am

Hi,

From your description, I recommend you follow the steps below to check the result.

1. Type https://CASserverFQDN/owa/info@rootdomain.com/

2. Use the account who has full access to this shared mailbox to Logon.

Hope this can be helpful to you.

Best regards,

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February 6th, 2015 2:00am

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