Outlook 2007 on Exchange 2007 server.I setup Out of Office Assistant with a rulewith the following settings:Sent to "my email address"Reply with Template.Outside My Organization OFFThe feature works fine reply as required with my Template text and subject line I created.My only issue is internal staff receive"out of office" email along with my Template email so that users get two email replies. External clients only get one email reply which is the "Rule" Template

Hi,That's the by design since the Rules is integrated with Inside My Organization and Outside My Organization.Before going on, I would like to know why you use the "Rule" Template for the external user.In fact, Outlook provides OOF for Inside My Organization and Outside My Organization which can meet the different need.ThanksAllen

Hello,Adding to what Allen said and you would like to check this one as well.Exchange Server 2007 Out of Office (OOF)http://msexchangeteam.com/archive/2006/10/06/429115.aspxArun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3

hi, just like to start by saying thank you for reply!I use Rule instead of OOF because we need extra features such as custom subject line, I dont believe OOF can accommodate that.Using Rule does work just like we need only that internal staff get two email one is generic OOF and the other is my Rule Template.thank you

Hello,so if you're using rule instead of OOF, then why don't you turn off OOF option in outlook, just use rules for that instance..Arun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3

Hi,Just to clarify then, Idont use "Rules and Alerts" feature, I use "Out Of Office Rule" withinOOF.My experience is that client computer running Rule needs to be powered on to work while OOF Rule runs server side of exchange.The way I have it has worked before but I think something may have changed in 2003-2007 Exchange server upgrade.

Hi,Internal Out OfOffice messageis sent by default when the end-user turns on Out OfOffice. ExternalOut OfOffice is optional for the end-user. So, a user can be in one of the following 4 states: (1) No Out OfOffice(2) SendOut OfOffice responses to messages received from Internal users only (3) SendOut OfOffice responses to messages received from internal users and external users that are part of the user's known contacts (4) Send Out OfOfficeresponses to messages received from internal users and all external users Thanks and u have good day, Sachin Shetty| MCP|MCTS|MCITP|

Turns out that it was issue with Sent To email address in Edit Rules dialog.TheSent To address assigned to rule was entered as Name@Company formate. I clicked the Check Names button and this caused address to change to its AD Display name as well asbe underlined.Testing confirmed that this is resolved.