Dear Concern,

I have been using Outlook 2010 since July 2014.

Certainly last Saturday my outlook crashed. I had no back up. All my important official mails lost.

I am in huge problem. But my HP system is all fine.

Please assist in recovering back the lost emails.

Very urgent.

[Deleted customer's private information]

• Moved by Richard RundleMicrosoft employee Friday, February 13, 2015 5:02 PM Q is about Outlook
• Edited by Melon Chen CHNMicrosoft contingent staff, Moderator 9 hours 44 minutes ago Remove privacy

Hi,

First of all, I want to know what type of account you were using before the crash. If it's a POP account, the emails should be stored in a .pst file, find that .pst file and you should be able to recover the emails.

If you were using an Exchange, IMAP or an Exchange ActiveSync account, your emails should be still available on the server, logon the OWA/webmail to check the emails.

Anyway, if the issue is that you stored emails in a .pst file but it can't be opened, probably it has been damaged. I suggest you run Scanpst.exe to scan and repair the .pst file. The location of Scanpst.exe is in either of the two paths:

Outlook 2010 32-bit on Windows 64-bit

%ProgramFiles(x86)%\Microsoft Office\Office14\scanpst.exe

Outlook 2010:

%programfiles%\Microsoft Office\Office14\scanpst.exe

More information about Scanpst.exe can be found in this kb below:

http://support.microsoft.com/kb/272227/

I hope the information is helpful.

Regards,

Melon Chen
TechNet Community Support