Dear All,

I was redirected here from http://answers.microsoft.com/en-us/outlook_com/forum/opeople-oother/outlookcom-calendar-and-contacts-sync-with-iphone/3726d270-f779-4181-99d3-e9ab305343ce

I switched my main mail account from Gmail from Outlook.com after Gmail discontinued its exchange support. I really love Microsoft EAS system - I use it in my workplace, all my calendar, contacs and mails automatically get synced to my iPhone 4S. For example, if I add an appointment in my work Outlook calendar, it will automatically get updated in my phone in the background, when its locked. I would like the same system to work with my outlook.com account, but so far I was not able to do so. 

Emails automatically get downloaded, and I get a notification about new mail, but my calendar appointments and contacts only get updated when I open the application itself. I tried searching for this problem, but I couldn't find any answers. Is syncing calendar and contacts in the background with outlook.com even possible? It was possible with gmail through exchange in the past. 

I tried to get it working with my iPhone 4S (ios 6.1.2) and iPad 3 (wifi only) (ios 8.3) but none of them worked. 

Things I have tried:

- Deleting all the accounts and re-adding

- Deleting my work EAS and running only the personal

- Turning sync on and off

- Restarting device

- Adding my outlook.com account as exchange profile instead of hotmail

- Using outlook app on my iPad (it is not compatible with my iPhone version) - it is not syncing either

Any help provided would be very much appreciated! 

This is an Exchange Server forum, not an outlook.com forum.  I'm sorry you got redirected here.  Perhaps you should open a support ticket with outlook.com.

Hi,

I understand you have sync issue when using the mobile device like ipone 4S and ipad 3.

According to your description, I understand that the issue is related to Exchange ActiveSync side. This forum focuses on some general discussion about Exchange. I suggest we can ask a question in Exchange ActiveSync forum for more help: https://social.technet.microsoft.com/Forums/exchange/enUS/home?forum=exchangesvrmobilitylegacy

Thank you for your understanding.

Regards,

David 

• Edited by David Wang_Microsoft contingent staff 52 minutes ago

Hi,

I understand you have sync issue when using the mobile device like ipone 4S and ipad 3.

According to your description, I understand that the issue is related to Exchange ActiveSync side. This forum focuses on some general discussion about Exchange. I suggest we can ask a question in Exchange ActiveSync forum for more help: https://social.technet.microsoft.com/Forums/exchange/enUS/home?forum=exchangesvrmobilitylegacy

Thank you for your understanding.

Regards,

David 

• Edited by David Wang_Microsoft contingent staff Friday, July 10, 2015 6:37 AM