Received email from sender, with a paperclip icon indicating an attachment is present. However on opening the email , the attachment is not present. Tried forwarding the email to myself in plain text, didn't work! Tried SAVE ALL ATTACHMENTS, that doesn't work! In the end I had to forward the email to a Gmail account, and the PDF attachment was visible. Now, I understand this issue has been addressed for Outlook 2010, by installing service pack 3 rollup 4. http://support.microsoft.com/kb/2543879 However I was previously on Roll-up 3-V2 and jumped to Roll-up 5 - Is Rollup 5 a cumulative update, i.e. I don't need to install Roll-up 4, as Roll-up 5 contains roll-up also? The reason I ask is that after installing Rollup 5, the Outlook 2003 client is still now showing the attachment.

Hi Yes this is a cumulative update: http://www.microsoft.com/download/en/details.aspx?id=22090 Regards PanoPano Boschung, PageUp AG

Please can you advise why I cannot see the Mac Mail PDF attachments in Outlook 2003 , even though I have installed Rollup 5 for exchange 2007?

Is the ShowInlineAttachments in get-OrganizationConfig set to true? Take a look at the following article: http://social.technet.microsoft.com/Forums/en/outlook/thread/d507a6c5-6a34-48eb-8703-abd7a79d7c48 Another link, which describes the problem: http://www.cit.cornell.edu/services/alert.cfm?id=1265 Pano Boschung, PageUp AG

i can confirm ShowInlineAttachments is set to true, and it still doesn't work get-OrganizationConfig MicrosoftExchangeRecipientPrimarySmtpAddress : MicrosoftExchange329e7 MicrosoftExchangeRecipientEmailAddressPolicyEnabled : True AlwaysQuoteDisplayName : False ShowInlineAttachments : True SharedCalendarTimezoneSetting : UserConfigured ProtocolLogonAudit : False

Same issue in OWA? Got another client you can test on Outlook 2010?Sukh

Hi Yes this is a cumulative update: http://www.microsoft.com/download/en/details.aspx?id=22090 Regards PanoPano Boschung, PageUp AG

Please can you advise why I cannot see the Mac Mail PDF attachments in Outlook 2003 , even though I have installed Rollup 5 for exchange 2007?

please test it by outlook 2007/2010 or thunderbird). It seems to be outlook 2003 issue.

How was PDF attachment encoded in MIME? Application/octet-stream or Application/PDF? Use the steps in my reply in this thead to see how the attachment was encoded http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/32482e6b-082d-4997-a954-02c7bca53cfc/#45cd302b-2b52-4d83-8df3-bda07f5533ba ------=_NextPart_000_0158_01C91E22.7B6CF7B0 Content-Type: application/pdf; name="taughtli.pdf" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="taughtli.pdf" is encoded properly and will work. On the other hand, something like: ------=_NextPart_000_0158_01C91E22.7B6CF7B0 Content-Type: application/octet-stream; name="squarekn.pdf" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="squarekn.pdf" is not encoded properly and will be blocked by outlook security. J

Hi Thanks for your reply Here is an extract of the orginal email from our gmail account. FYG, the PDF's are viewable in OWA! but not Outlook 2003. Also tested in Outlook 2007. Do not have Outlook 2010 to test Content-Type: application/pdf; name="import docs batch9.pdf" Content-Description: unsworth import docs batch9.pdf Content-Disposition: inline; filename="import docs batch9.pdf"; size=135998; creation-date="Mon, 17 Oct 2011 09:28:02 GMT"; modification-date="Mon, 17 Oct 2011 09:28:02 GMT" Content-ID: <39ee16d0-4489-4fbd-89fb-2cb456c47537@uglog.com> Content-Transfer-Encoding: base64 JVBERi0xLjYNJeLjz9MNCjI5IDAgb2JqDTw8L01ldGFkYXRhIDY1IDAgUi9QYWdlcyAzIDAgUi9U eXBlL0NhdGFsb2c+Pg1lbmRvYmoNNjUgMCBvYmoNPDwvTGVuZ3RoIDM4MzAvU3VidHlwZS9YTUwv VHlwZS9NZXRhZGF0YT4+c3RyZWFtDQo8P3hwYWNrZXQgYmVnaW49Iu+7vyIgaWQ9Ilc1TTBNcENl aGlIenJlU3pOVGN6a2M5ZCI/Pgo8eDp4bXBtZXRhIHhtbG5zOng9ImFkb2JlOm5zOm1ldGEvIiB4 OnhtcHRrPSJBZG9iZSBYTVAgQ29yZSA0LjIuMS1jMDQzIDUyLjM3MjcyOCwgMjAwOS8wMS8xOC0x NTo1NjozNyAgICAgICAgIj4KICAgPHJkZjpSREYgeG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9y Zy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4KICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6

Is it viewable with Outlook 2007?Sukh

I think I remember this one. Inline attachment Exchange 2007 - Outlook 2003 specific. Had to search a bit, it's been a while, but here's a discussion of it: http://knicksmith.blogspot.com/2007/03/exchange-2007-and-outlook-2003-where.html J

Just to clarify , these attachments are not visible in Outlook 2003 or 2007 . only visible in OWA or Gmail etc. I do not have Outlook 2010 , so cannot test if works or not. The blogspot mentioned above doesn't work, have previously tried this.

Same issue for all users? So if you send an the email from a MAC to multiple users, do they all have the same issue?Sukh

All users have the same problem, as I have on-forwarded the Mac message to other mailboxes. and they also have the same issue. We do not have any Mac's to resend a new email.

Did you have any interm updates installed? You defo on SP3 rollup 5? Sukh

defo, see below

what about if you remove all update and put on only 5?Sukh

Are you suggesting that I remove the following service pack 3 Roll-ups from my system; Remove Roll-up 1 Remove Roll-up 2 Remove Roll-up 3-v2 Remove Roll-up 5 Then install only roll-up 5? Can someone else comment if this is a good idea , and do not want to corrupt my system!

I'm guessing this fix doesn't work retropectively , i.e. it will not show inline attachments for emails sent prior to the rollup 5 install. It is now showing attachments to emails after rollup 5 was applied, and not prior. I guess this should be highlighed in the KB - http://support.microsoft.com/kb/954684