Outlook 2007 - cant open any attachments
Using Vista-Outlook 2007, has worked fine forever. Yesterday I suddenly could not open any attachments, new ones or those attached to older emails. I could not save the attachments to my harddrive. I can forward to my phone and open them. I updated all
antivirus and rescanned but found nothing. It looks like outlook thinks every attachment contains a virus, even the old ones. I use Mcaffe and I can't find anything there in the way of settings that I can mess with. Any suggestions?
July 28th, 2013 11:25pm
What's happening when you try to open them? Are you getting an error message, in which case what is it, or do you mean Outlook is no longer giving you the option to open/save them?
July 28th, 2013 11:38pm
the files appear in the message box but when I click on them to open, they highlight but nothing else happens and no error message. When I try to save, I get a message that the operation cant be completed
July 28th, 2013 11:53pm
I now see that the Windows Security Center service is OFF and when I try to turn it on, I get an error that says "the security service center can't be started". I cannot access any firewall controls
July 29th, 2013 12:12am
Assuming your user has admin rights and isn't in a domain setup where the domain admin hasn't centrally disabled the security center, I think I'd be concerned that your machine may be infected with something.
Lots of infections prevent things like security and AV tools from running (so they can't be detected), and prevent certain activities that could be connected with trying to get rid of them, for instance going to certain websites and opening certain files.
I'd focus on ensuring any infections are found and removed in the first instance (assuming there are any).
July 29th, 2013 12:29am
yeah this is my machine. I tried to download several files from microsoft security but each time I got an error message that the file contained a virus and was blocked. So something is making these files look bad, or is actually making them bad. Either
way, my scans aren't picking anything up. Thats why I was trying to download the absolute latest protection direct from MS. Thanks for taking some time to share your thoughts.
July 29th, 2013 1:00am
1st, try disable the Mcafee email scanner feature, and the add-ins in Outlook, then try to open the attachments.
2nd, for the virus issue, did you scan your computer in
safe mode? If no, try with it.
Also consider using the other anti-virus applications.
To obtain more helpful reply against the virus issue, I'd also recommend you to visit the forums at Microsoft Community:
http://answers.microsoft.com/en-us/protect
Might also consider the One-on-one help from an Answer Tech:
http://support.microsoft.com/gp/cu_sc_virsec_master
July 30th, 2013 11:35pm