Outlook 2007 popups for credentials all the time at the end of creation new profile

Hello all,

I have a new exchange 2013 cu7 for which client role is load balanced. There is no problem creating and working with outlook profiles on Win 7 pc's with outlook 2010.

We have 2 terminal servers with Windows 2003 and Outlook 2007 installed (last patches for office3). When I try to create a new profile, I am asked to enter credentials at the end. Password is correct, but it continues to ask for it. The only way is to choose cancel, but thus profile will not be created.

OutlookAnywhere settings:

InternalURL exists

Works with SSL

Authentication NTLM

ExternalURL empty

Works with SSL

Authentication NTLM

(Reminder- only these 2 terminal do this problem- they are located in a closed environment- I opened 443 port to exchange client rule servers and client VIP (configured as Internal hostname)).

Any help appreciated!

March 30th, 2015 12:30pm

Try using Set-OutlookProvider and setting the EXCH and EXPR Providers.  

Set-OutlookProvider EXCH msstd:<Common Name of Cert>
Set-OutlookProvider EXPR msstd:<Common Name of Cert>

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March 30th, 2015 12:40pm

Hello,

As I understood from Microsoft, setting expr and exch is not needed on exchange 2013 since it's using another technique. Anyway, in our org, I also have Exchange 2007 which have expr configured.

Exchange 2013 will replace these 2007 servers. Anyway, if I configure expr and exch parameters, it will set it on all clients- who use different msstd setting related to their site. I would not like to break something.

March 31st, 2015 6:03am

While it's not always required, I have seen some instances with older OSes (like XP and 2003) where this was needed.  Are you not using 1 SAN cert for the entire environment or are you using a different cert for each server?
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March 31st, 2015 8:29am

Problem solved by replacing the name which is associated with msstd:company.com settings. I put the same name on our SAN certificate Common Name. It was one of SAN names before. And yes- I am using one certificate for all exchange servers.

Thanks

March 31st, 2015 10:51am

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