I have set my Automatic Replies (out of office) to respond with a Template. For some reason my Outlook 2010 is now sending two automatic replies to each email. One is my Template (which I want) and the other still says "Out of Office" (which I want to discontinue). How can I only send my Template, and stop the Out of Office reply? I am NOT out of the office. I only want my customers to receive an automatic response letting them know that I have received their email and will get back with them as soon as possible. Thank you!

Please turn off your Automatic replies (out of office) - this should be used only when you are out of office

Requirement is to turn on auto response to any email which you are receiving can be achieved by creating a rule

Steps to achieve, you refer the steps in the below link:

http://www.addictivetips.com/microsoft-office/outlook-2010-auto-reply-to-emails/

Your mailbox rule - Out of Office seems not to remove completely.

Please download MFCMapi and delete the OOF rule direcly: 
 
Download link: http://www.microsoft.com/downloads/details.aspx?familyid=55FDFFD7-1878-4637-9808-1E21ABB3AE37&displaylang=en 
 
Note: Please run this tool in Outlook online mode. To change mode of Outlook, Click Tools--- Account settings--- collect the Profile and Click change--- Uncheck the Use Cached Exchange Mode--- restart Outlook
 
1. Exit Outlook
2. Start MFCMAPI
3. Select Logon and Display Store Table.
4. When prompted, select your Cached mode profile.
5. Double-click your mailbox in the top pane.
6. Expand Root - Mailbox
7. Expand IPM_SUBTREE(Top of Information Store)
8. Right-click Inbox and select Open Associated Contents Table
9. In the top pane, scroll right until the "Message Class" field comes into view
10. Select the top message. Inspect the properties of the message to see if the message type is IPM.Note.Rules.OofTemplate.Microsoft

Tony Chen

TechNet Community Support

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Tuesday, October 16, 2012 6:05 AM

Thanks Tony this put me on the right track for a similar issue.

In my case, a user enabled their Out of Office assistant for internal+external automatic replies for a specified date range.  Suddenly everyone who e-mailed them was receiving 2 replies; one legitimate Automatic reply from the Out Of Office assistant, but also one reply from a corrupt/invisible server-side rule on the mailbox.  This rule was from 2011, with a message stating they would be back in the office in September 2011.  Obviously it is a bit comical to receive such a message in 2015.

When I got to Step # 10 from your instructions, there were two IPM.Note.Rules.OofTemplate.Microsoft messages.  I was able to see the body of the messages and both of these were the correct, legitimate Out of Office messages.  So I verified in Outlook that this user had absolutely no server-side rules, then I followed this KB article: http://support.microsoft.com/kb/924297

I deleted all messages of type IPM.Rule.Message EXCEPT for the two rules that were submitted at the same time as the two messages of type IPM.Note.Rules.OofTemplate.Microsoft.