My Outlook was working fine and Century Link made log in changes.  I have had professional work on my computer, still would not work, a clean install was done.  Outlook worked off and on in his office but will not work in my home.  Century Link blames Outlook and I have spent countless hours with settings, all test messages fail.  Can anyone help?

Hi,

Based on the provided information we can't determine the issue is on Outlook or CenturyLink right now, I need to know some more information to narrow this down.

What type of account do you use in Outlook? POP3 or IMAP?

What changes did CenturyLink make to the settings? Could you please provide the details such as send/receive servers and portals? Make sure there is no firewall settings on your home computer to block these settings.

As you mentioned all the test messages failed, I need to know failed when sending or receiving?

Regards,

Melon Chen
TechNet Community Su