I currently run Outlook 2010, I have already set up an email account.
 
My problem is as follows;
 
If I open Outlook, and wait till its fully loaded,i.e. its done a full sweep and downloaded any new emails,
 
if I then try and send ( or even reply back to a new email, the following happens.
 
I see that the Archives Outbox is bold and has a figure [ [B]1[/B] ] ( in green ) this stays and stays and stays even if I close Outlook down even if I reboot, it is still there.
 
If I try and send another one the same thing happens except the figure now changes to  [ [B]2[/B] ]

That was tried at 10:50  yesterday morning and its still there after I booted up this morning
 
Please help
 
Regards
 
 
Tony

If you click the Send/Receive tab and then click Send All do those message send and leave your Outbox?

If they do then on the same tab, click the Send/Receive Groups drop down, then click Define Send/Receive Groups... Is "Schedule an automatic send/receive every" selected and have a time listed? Click Edit. With your mailbox selected on the left are "Include the selected account in this group", "Send mail items" and "Receive mail items" selected? 

Hi,

Thanks for Keith's advice.

If your case is not as Keith described, we need to try basic steps for this mail stuck in outbox issue as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode.(Press Win + R and type outlook.exe /safe in the blank box, then press Enter. If theres no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.)
4. Create a new profile and re-setup your account.(http://support.microsoft.com/kb/829918/en-us)

Let me know the result, and also, let me know your account type, Exchange, POP3 or IMAP? 

Thanks.

Melon Chen
TechNet Community Support