Hello All,

We have been running into a problem where every once in a while, multiple users will suddenly not be able to receive emails anymore. They can send emails just fine, but can not receive. Clicking Send/Receive does nothing at all. If you click Send/Receive groups and manually update the users inbox, you will receive an error after about 20-30 minutes of waiting that says:

"Task 'jdoe@ourdomain.onmicrosoft.com' reported error(0x8004010F) : 'The operation failed. An object cannot be found'"

Symptoms

• Can send emails but not receive
• Send/Receive button does nothing
• Error on updating inbox: "Task 'jdoe@ourdomain.onmicrosoft.com' reported error(0x8004010F) : 'The operation failed. An object cannot be found'"
• Not hosting an exchange server
• Only 2010 users are effected. 2013 and 2007 are not.

Setup:

We are not hosting an exchange server. Most of our users are on Office 2010, some are on 2013 and some on 2007.  All users were setup EXACTLY the same. The users on 2013 and 2007 experience no issues.

There doesn't seem to be a correlation between updates and failing to receive.

User accounts are setup by accessing Account Settings and selecting New... to create a new E-mail profile. On the following screen we enter their name: John Doe. For email, we give the full .onmicrosoft.com domain, like so: jdoe@ourdomain.onmicrosoft.com. Then we enter the user's password... After this we click next and it starts testing the account. It'll Establish a network connection then a dialog pops up asking for credentials. In this dialog we remove the .onmicrosoft.com domain, leaving only our own; like so: jdoe@ourdomain.com. We reenter the password, and click Ok. We will get all green checks and the user will have a (temporarily) usable email.

Resolution:

Every users account *can* be fixed by removing and rebuilding their profile. We do NOT want to continue to do this. Users don't always realize they aren't receiving emails and critical emails can be missed for sometimes more than a day because the user hasn't realized that they aren't receiving. Whenever accounts stop working, we end up sporadically rebuilding accounts all day. This is not a viable solution for us.

What we need is a solution that will prevent us from continuing to rebuild these profiles. I included our setup procedure just in case we are doing something terribly wrong.  Has anyone else experienced this?

Hi Kevin,

When this issue happens, please also try repairing or recreating your Outlook data file to troubleshoot the issue. This will help verify if the issue is due to data file corruption.

How did you configure your email accounts? It looks like something keeps corrupting your Outlook profiles. Do you have any third-party add-ins installed in your Outlook? If so, please try temporarily disable these add-ins and then test if this issue continues.

We can also perform a windows clean boot to help eliminate software conflicts. See:

https://support.microsoft.com/en-us/kb/929135

In addition, pleaser try downloading and using the Office Configuration Analyzer Tool (OffCAT) to troubleshoot the issue. It provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. For your information:

https://support.microsoft.com/en-us/kb/2812744

Hope this helps.

Regards,

Steve Fan
TechNet Community Support

Hello Steve,

I can't recall what happens when you attempt to repair the profile, but I do know that it does not fix the problem. I believe that was one of the first steps we tried. If memory serves me right, you will reenter the account setup information, it'll give you green checks on the testing dialog, then nothing changes. Your email still won't update.

Apart from the information listed, everything is left as default. No additional procedures are followed, no add-ins.

I unfortunately had no alternative other than rebuilding all user profiles who experienced this problem, so I have no way to test at the moment, but I have downloaded OffCAT and will try the clean boot. Thanks for the suggestions!

Thanks,

Kevin

Do you used Cached mode. may be worth turning it off and see if its the client or server.

Hello Branvan5000,

I have tried turning off Cached mode (we all use cached mode here) and when I do, Outlook hangs on Loading Profile.