Hello,

I've got Microsoft Office 2013 Professional Plus running on Windows 8 Professional. I just applied today's Microsoft updates, and now that I've done so, the Outlook "Folder Pane" is empty. I can't view my list of e-mail accounts, folders, favorites, etc.

Anyone else seeing the same behavior? Here is a list of updates that were just installed.

Cheers,

Trevor Su

Yeah, same here.

I tried removing the update for Outlook but that didn't work.

I'm using Windows 8 x64 Enterprise with Office 2013 Pro x86.

• Proposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM
• Unproposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM

Same problem here.

Windows 8 Pro x64 with Office 2013 Pro Plus x64

I can confirm this on a German Windows 8 x64 Ent. and Office Pro Plus 2013 installation. It does not appear on a Win8.1 x64 RTM installation, though...

Best regards, S. Brne

Same here.

If you minimize the folder pane and click the "All folders" button at the bottom, you can see all of the folders in the normal view.  A hassle, but it works until someone pinpoints the exact update that caused this...

• Proposed as answer by The Computer Butler Tuesday, September 10, 2013 7:00 PM

Same problem on multiple fully updated Windows 7 Enterprise Edition, Windows 8 Enterprise Edition and Windows 8.1 Enterprise Edition workstations ... all with Office 2013 32-bit ...

I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this helps

After removing two instances of kb2817630, it's working again for me.

Cheers,

Trevor Sullivan

KB2810009  Refused to install even on manual download.

KB2817630 Once uninstalled issue seem to be fixed. 

Side note I have patch KB2760411 wanting to install which seems to be for office 2007 that seems to install but always keeps poping backup only started today.

• Edited by z3razerviper Tuesday, September 10, 2013 7:38 PM

It turns out that this is caused by KB2817629. I uninstalled it and the folder pane is back.

After you remove KB2817629, windows update will want to install KB2817629 which will bring the problem back.

Do not install KB2817629. Hide it!

You will get a few more Outlook updates if you remove the above updates. I just hid them. It appears it is an earlier update that is just compounding the problem.

I will wait until we get a current Outlook Update. 

This is on a clean install of Windows 8.1 X64 Office Professional Pro X32

--Jon

KB2817630 seems to be the culprit. Be aware you might need to uninstall more than one instance, and then restart the PC. If Outlook still doesn't show the list of folders, all you do is click on the Expand icon at the top (>).

Exactly! I also only uninstalled KB2817630 and it resolved my issue.

Saved my day!

Thank you, thank you, thank you!!!

Yep, KB2817630 is the culprit and results in this:

Uninstalling it resolves the issue. Note that if you have a language pack, it also has this KB patch but you only have to uninstall it from Office (there are headers in the update

I had to uninstall multiple instances of the following updates:

KB2817630, KB2817629

And then hide them!!

I agree

KB2817630 ! is the culprit.

UPDATED: The credential problem was an unrelated issue (I switched on a Surface tablet, unaware it was hitting the Wi-Fi with a bad domain credential).  Sorry for the mistake.

After I removed KB2817630, my folder pane returned, but I also started having credential problems where Outlook was prompting me for a domain credential.  I managed to get locked out of the domain twice.  I tried clearing and recreating my Outlook profile, but the same thing happened.  I'll keep working to isolate it, but wanted to pass this

I can also confirm: after removing one instance of KB2817629 and three instances of KB2817630 I have my folders back.

Thank you all!

Windows 8.1 RTM Office 2013 x64 here. I removed KB2817630 and folder pane is fine again.

I'm not getting any credential issues (Office 365) either. Things appear to be working well.

I uninstalled 3 KBs named here, rebooted 3 times, and the "normal" folder pane has the same problem. Faint blue curtain with a fleeting appearance of my folders. Yes, put the folder pane in minimal view keeps you working but that's not efficient for some of us.

Revised: New day and a new boot. I searched for KB281763 again and found the second instance. Uninstalled and rebooted. Problem resolved. Thanks all.

• Edited by BrienMuller Wednesday, September 11, 2013 1:40 PM

Windows 7 Ultimate 64 Bit & Server 2012 Standard have the same issues

On Windows 7 Ultimate 64 Bit the KB 2810009 failed to install but after removing the kb2817630 update the problem still exists. Ininstalling kb2817629 didn't change a thing and the folder list is again blank..

On server 2012 removing the above 2 did resolve the issue

--

People are asking if the update was removed. I use WSUS and in the past hour it pulled it down from

> KB2817630 ! is the culprit.

Right! I even tested this: I first deinstalled all fixes mentioned here. Then I re-installed them individually and checked each time. KB 2810009 and KB2817629 did no harm (and so I left them installed) but KB2817630 was indeed the culprit. I de-installed it a second time and then this annoyance was definitely identified and gone!

But be aware: there are multiple instances of it! I had to de-install not less than 8(!) instances of it!

Outlook 2013 (32-bit) on Windows 8.0 Pro (64-bit).

M.

• Edited by mmo17 Tuesday, September 10, 2013 10:06 PM

Yea another Microsoft Update Tuesday Blunder. KB2810009 failed to install then I seen the problem everyone posted here and uninstalled KB2817630 and all is well again Win 7 x64 and Outlook 2013 x64 Folder Pane. :)

TH

None of them were installed more than once. I see that others found that; I didn't.

• Proposed as answer by WisdomGuidedByExperience Wednesday, September 11, 2013 9:29 AM

Hilarious. I never install updates on Day 0, but I did today because it happened to coincide with my upgrade to Win 8.1, and based on looking at the dates of one or two of the updates, I thought these were older ones being pushed out to me again because of something to do with the upgrade. Not all of them, at least.

Also, I wonder if it's a bug that the "Installed Updates" view shows so many "duplicate" entries for this slew of updates. I had two of the 7630's but 3 or even 4 of some others. "View update history" shows singles.

• Proposed as answer by leon177 Tuesday, September 10, 2013 11:28 PM
• Unproposed as answer by leon177 Tuesday, September 10, 2013 11:29 PM

Hello,

I've got Microsoft Office 2013 Professional Plus running on Windows 8 Professional. I just applied today's Microsoft updates, and now that I've done so, the Outlook "Folder Pane" is empty. I can't view my list of e-mail accounts, folders, favorites, etc.

Anyone else seeing the same behavior? Here is a list of updates that were just installed.

Cheers,

Trevor Su

Same problem here - Win7 64bit and Office 2013.

Removed kb2817630  now working again. Folders are back.

Did not see it in the update list after I removed it so not sure if they have removed it yet or what .

and a solution for KB2810009? i've installed it manually,but Windows update see it again!

• Edited by Nightporter67 Tuesday, September 10, 2013 11:44 PM

Can you email me at susan-at-msmvps.com and I'll set you up with a support incident?  As your issue is not fixable in a forum.

There's no fixit.  I need to set up a support case for you with Microsoft so they can fix it on their side. 

Change the -at- to @ (I always put in -at- as the spam filter in these forums munge out the email addresses.

Wonder why windows 8 or 8.1 is not in the list of supported OSes

http://www.microsoft.com/en-us/download/details.aspx?id=40221

http://www.microsoft.com/en-us/download/details.aspx?id=40216

• Proposed as answer by CountryKING Wednesday, September 11, 2013 12:49 AM

Confirmed: Win 7 Ultimate x86 uninstalling KB2817630 and rebooting resolved a problem.

Alternatively, installing Outlook 2013 hotfix KB2817503 will update outlook to the most recent revision (15.0.4535.1004), KB2817630 updates MSO.DLL to (15.0.4535.1002).

Outlook 2013 Hotfix KB 2817503 - http://support.microsoft.com/kb/2817503/en-us
MSO.DLL KB 2817630 - http://support.microsoft.com/kb/2817630/en-us

Reboot after installing all updates.

-------------
Don't retire TechNet!

• Proposed as answer by Ilya Pekshev Wednesday, September 11, 2013 2:08 AM
• Edited by Ilya Pekshev Wednesday, September 11, 2013 2:11 AM

The KB2817503 resolved the issue for me as well...will report back on any stability problems.

I'm having the KB2810009 problem as well, but that's a different thread.

It is KB2817503 and/or KB2817630.

Also, KB2810009 causes error 0x80242009 in Windows Update. See here and here.

Microsoft, please, REVOKE this updates!

• Edited by Aleksandr Vishnyakov Wednesday, September 11, 2013 8:28 AM

Same problem here.

Windows 8 Pro x64 with Office 2013 Pro Plus x32

Having similar issue but i do not have any of the KB's mentioned above installed on my system! 

Im currently running Windows 8 Enterprise 64-bit with Office Professional Plus 2013 64-bit.

Does anyone have any suggestions? 

Same things here on Windows 7 x64 / Office 2013 32

Request/install this hotfix without the need to uninstall updates.

This worked for me.

• Proposed as answer by DanielA173 Wednesday, September 11, 2013 8:39 AM
• Edited by DanielA173 Wednesday, September 11, 2013 8:54 AM

looking at the 2817503 hotfix, I don't see it fixes this issue.

can you please confirm if microsoft issued hotfix to fix the folder pane problem? 

I uninstalled KB2810009 and KB2817630 and it resolved. 

Hi!

yes, also this works for me: installing http://support.microsoft.com/kb/2817503 and the left pane pain is gone.

The problem is that kb2117503 is not yet published through WSUS.

Folke

Same issue here.

Deinstallation of KB2817630 was the solution.

Regard

Same problem, unbelievable for that.

Request/install this hotfix without the need to uninstall updates.

This worked for me.

This hotfix worked for me too (Windows 7 x64 Office 2013 x64)

With windows 8 x64 and office 2013 x64 I didn't have the problem

• Proposed as answer by Euclid Wednesday, September 11, 2013 11:49 AM

Is there fix? or uninstall (kb2817630) is only a solution?

10x

I have Windows 8 x64 with Office 2013 x86.

I uninstalled kb2810009 and kb2817630 and rebooted and still had the problem.

I then installed the hotfix which resolved the problem for me.

I can confirm this morning that the hotfix @ http://support.microsoft.com/kb/2817503/en-us will fix the issue.

For those of you that this affected on a broad number of PC scale, after you extract the application from the self extractor, if you are utilizing any form of application/software deployment (ie. SCCM), you can use the /quiet syntax with this file and it will install silently. If outlook is open during the deployment, it will simply close and reopen after the hotfix installs and the problem will go away without a reboot required.

As always, I would test this on a few machines prior to a mass deployment to make sure it doesn't affect anything else while fixing the folder pane problem (it is a hotfix after all).

Maybe someone who works at Microsoft that sees this forum can respond to their (Microsoft) customers' needs (problems with a MS product) and open a bug/case/ticket, and be the first?

In my case, uninstalling KB2817630 on my Win7 x64 with Outlook 2013 (64-bit) and a mixture of other Office 2010 (only Excel 32-bit) resolved my issue with the missing folders.

KB2810009 failed to install on my system.

Ted

KB2810009 never installed for me (always get an error during windows update for that one). I then uninstalled KB2817630, however the problem still exists.

Does MS plan on address this issue? Such a shame that once again we are the QA testers for them. I am so tempted to uninstall all updates. By now, most of us are aware to turn off auto update. Imagine the poor fools that go with the default. Great job MS on your continued efforts at pissing off IT pros. Lets see if they actually acknowledged this blunder and post a fix ASAP to undo the hot mess they made.

I too had multiple instance of 2817630 and 2810009.  After removing both instances, it's back to normal.  Incidentally, I have three instances of 2810010, 2817622, 2817621.  It appears that for some reason today, several updates that were already previously on my Windows 8 Pro/VLK Office 2013 system, were installed again, and did not fail due to the update already existing.

Is this a much larger Windows Update issue?

This finally fixed the issue for me! Uninstalling the two aforementioned patches was not sufficient to fix the problem until I applied this hot fix.

Thanks!

FIXED, for now.  

Win 8.1 Pro X64, New install of Office 2013 w/ updates.

Removed as directed here earlier: KB2810009 and KB2817630 but it did not fix the blank pane issue.

Removed KB2817629 next, reopened Outlook, problem solved.  To speak the obvious... we got us a bad update here!!!

I am interested to know if I really had to remove KB2810009 and KB 2817630, but I'm going to look forward...  too little time, so if anyone can verify, that'd be great!

I still have KB2817629 on my system, and issue is resolved for me. Removing only KB2817630 (since KB2810009 failed) resolved the issue for me.

My system is Win7, so maybe the issue is different in different O/S, or there are multiple, but similar, issues with the latest updates ...

Ted

This behaviour seems to be caused by using the latest version of the shared Office library mso.dll 15.0.4535.1002 from KB2817630 in combination with an outdated version of Outlook. Try installing KB2817503 to update Outlook to the matching version 15.0.4535.1004. I don't have the issue with the missing folder pane in this constellation.

Every single update is installed, only KB2810009 fails to install.

I've manually downloaded KB2810009 and it installs fine. However, after installed, Windows Update scan still shows that it is needed. this is the real problem.can i have to hide this update or Microsoft will fix it?

   it seems I cant put the link here but you can look for it

    hotfix x86  =  outlook2013kb2817503fullfilex86glb

    hotfix x64  =  outlook2013kb2817503fullfilex64glb

   hope this helps

• Proposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM

Every single update is installed, only KB2810009 fails to install.

I've manually downloaded KB2810009 and it installs fine. However, after installed, Windows Update scan still shows that it is needed. this is the real problem.can i have to hide this update or Microsoft will fix it?

Update has been pulled for now see below...

http://windowsitpro.com/outlook/kb2817630-has-been-pulled

The Office Team has released a blog post to explain the issue and the workarounds to address it.  Please see this article for more information, http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx. 

Thanks Gabriel/Microsoft.

However:

   I have 15.0.4517.1504 mso.dll

   I have 15.0.4517.1509 outlook.exe

I think this puts me in the green OK box of the grid in the blog post in Gabriel's post above, right?

But, I have the problem. Or, had the problem until I uninstalled KB2817630.

Unless I am missing something, then the understanding of the problem in the blog post above needs to be refined, in my opinion.

Does the presence of some 32-bit Office 2010 apps change the scenarios?

Ted

Please take a look @

An update about the Outlook 2013 folder pane issue

short url http://aka.ms/Tihyg1  

#MSExchange #Outlook #iammec

permalink http://blogs.technet.com/b/exchange/archive/2013/09/11/an-update-about-the-outlook-2013-folder-pane-issue.aspx

HTH

Andrea

@TedProgrammer: No, check carefully, that puts you in the bad spot.  You need 15.0.4535.x or better for outlook.exe to be good.

[Edit]

Nevermind, misreading the chart.  You should be good since your MSO is old.

• Edited by Aaron44128 Wednesday, September 11, 2013 8:10 PM

Actually, my mistake. The versions I list above are after uninstalling KB2817630. With the KB still installed, the dll version is the 4535, and I have the problem.

The grid accurately describes my case, imo.

Ted

http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx

Finally official

Here is the Office Update team blog post on this issue, complete with remedy.

http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx

• Proposed as answer by The Microsoft Office Sustained Engineering TeamMicrosoft employee Wednesday, September 11, 2013 8:55 PM

I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this

I uninstalled all Office 2013 patches and then re-installed them one-by-one and the Folder Pane works. Originally, when I installed them all at once, the Folder Pane got all screwed up, so this is definitely a botched patch cycle from MS. Good job.

Running Win 7 Pro.

I've got the same issue with the KB2810009 windows 7 ultimate 64 bits update:

0x80242009 WU_E_UH_BADHANDLERXML An operation could not be completed because the handler-specific 
metadata is invalid.

http://support.microsoft.com/kb/938205/es

I've got the same issue with the KB2810009 windows 7 ultimate 64 bits update:

0x80242009 WU_E_UH_BADHANDLERXML An operation could not be completed because the handler-specific 
metadata is invalid.

http://support.microsoft.com/kb/938205/es

That is a separate issue from the issue with the Folder Pane not showing. This issue is also being worked on. It looks like it indeed both fails to install via Windows Update and (when installed manually) fails to detect that it is already installed.

Once installed manually, restart your computer and try to install it again via the manual installer. When it says that it is already installed, it is safe to ignore the Windows Update notification about it not being installed. Optionally, you can then hide the update as well.

As said, this issue is being worked on at this very moment and hopefully addressed soon.

I had exactly the same problem with my 2 additional IMAP mailboxes. Did remove hotfix KB2817503 and update KB2817630, and it works like before. *)

*) Of course i get a lot of synchronisation error mails in each mailbox, as another long known bug of outlook 2013, see http://social.technet.microsoft.com/Forums/office/en-US/7ce3d8ba-bcac-4f2a-82cb-6ec3c61e3588/multiple-imap-issues-in-outlook-2013

Note sure if anyone on the thread has seen this addressing the issue.

"...We are also working on re-publishing the September Public Update with the correct versions of both mso.dll and outlook.exe to ensure users with automatic updates enabled will receive the correct fix. We will update this blog with further information as our schedule develops..."

http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx

Here's the fix Microsoft released on 26th September 2013:

http://support.microsoft.com/kb/2825632

12/17/13 - This has appeared again. Uninstalling KB2810015 corrected the issue for me. The updates referenced from September were not present. 

Alan

• Proposed as answer by alans240 Wednesday, December 18, 2013 1:12 PM

12/17/13 - This has appeared again. Uninstalling KB2810015 corrected the issue for me. The updates referenced from September were not present. 

Alan

That is an update from May! Install all available updates (including the September ones) to get yourself back in a supported state. If you are just randomly installing some updates and skip others, you are bound to end up with older and newer resource files which will conflict with each other.

PS: Don't directly propose your own answers as the answer directly after posting. That feature is intended for peer-review and not to promote yourself. If you are confident that your own answer is indeed the answer and it hasn't been marked as such after a business week, you may of course propose it as the answer.

clake7@nycap.rr.com

Password "veronica79"

I got fix this issue by removing kb2810015.

cheers

Himantha

• Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM

I got fixed by removing kb2810009 and installing kb2817347.

If didn't find any KBs in this article to remove, then install kb2817347

Thivanka

• Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM
• Edited by ThivankaM Thursday, August 14, 2014 8:19 AM

I got fix removing after KB2738013

Cheers

Himantha.

• Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM

• Edited by SCIT Atanu 15 hours 44 minutes ago