Recently updated an Office 365 user from Outlook 2010 to 2013. Afterwards, user noticed pictures he had assigned to certain contacts were now showing for the wrong contacts. When we look at the details of an example user who has the wrong picture, we see there are multiple entries under "View Source", and that contact information from another individual have been merged with this individual. Interestingly, it only happens with contacts who had pictures assigned to them and are in the same mail domain - all other contacts from the same mail domain who also had a picture have their contact information merged with this one. See screenshot for an example.

I guess my question is, how can I remove the incorrect "Sources" for each of these contacts? Anyone else run into this issue?

Hi Shaun,

Is this only happen to the user who has just upgraded to Outlook 2013? If so, check the following:

Click the apostrophe button on the top-right-corner of the contact card, click Link Contacts...

In the Linkd Contacts windows, we can remove the incorrect contacts by click the cross button. (The button will appear when hover over the contact.)

Just checking in to see if the suggestion above was helpful. Please let us know if you would like further assistance.

Looks like we're able to fix an individual contact when following these steps to remove the incorrectly linked contacts. Unfortunately, we'll have to do this one at a time for each contact.

Any idea how this happened or how we can avoid it going forward? Should I take a copy of their contacts prior to updating to Outlook 2013 and restore that if there are issues?