Exchange 2010 SP3 RU9 on Windows 2008R2

Outlook 2013 (part of Office 2013 Professional Plus) V 15.0.4569.1506 in ONLINE mode

We have just started upgrading our users from Outlook 2007 to Outlook 2013. A few users have complained that Outlook 2013 is not reflecting there quota correctly.

I have replicated the fault by doing the following.

Take outlook over quota and try to send email, at the point of sending Outlook stops me saying I have exceeded my quota. This is correct behaviour. However in the bar at the bottom left of Outlook, it says I have 10MB free.

If I restart Outlook, it immediately says I am over quota in a nice bar across the screen, and in the bottom left it says I am 4.5 MB over.

If I try to clean up outlook, and delete 14.5 MB of email, Outlook continues to display the bar over the screen, saying i'm over quota, and in the bottom it still says i'm 4.5MB over. If I wait (over 1 minute) the bar in the bottom does update, but the bar across the screen does not.

Again If I restart Outlook, the bar disappears and the value in the bottom left is correct.

If I take myself over quota again, I again have to restart Outlook to get the two messages. I then clean up again, and rather than wait 1 minute (or more), I again restart Outlook, the quota information then updates again.

Why is Outlook 2013 so slow to reflect the mailbox quota size on the screen. Outlook 2007 did not have this issue.

Can't find anything related on a google search.

• Edited by MartynNash 21 hours 22 minutes ago

Hi,

Based on my research, quota updates are not triggered by moving the items to a different store. All triggers are based on time or the UI (like doing a Send/Receive).  There is no UI configuration to tell the user how often we ping the server for a user-initiated update to their mailbox size. Updates can be triggered either manually by the user or automatically.

Outlook reads quota information from MAPI properties. The following user actions will request the server to update the properties :

* Emptying Deleted Items

* Emptying a Folder (via the button in the ribbons folder tab or right-click on folder)

* Permanently deleting (shift-delete) an item

* Closing the Archive / AutoArchive dialogs

Outlook will also ping the server to update quota information in the status bar if the user is below their warning quota. These updates occur every 30 minutes. There is also an update limit that has been set in order to reduce the server load and help improve performance. In this matter there can be only one update every 3 minutes (by default).However this can be changed by the Admin through custom GPO or logon script (the policy is not available in the standard ADM template):

Path : HKCU\Software\Microsoft\Office\15.0\Outlook\StatusBar

Name : QuotaPollInterval

Type : REG_DWORD

Value : Integer

If this value is set to 0 then the Quota Thermometer will be disabled entirely (we will never request the properties from the sever or generate any additional RPCs).

For detailed information, please have a look at the following blog article:

http://blogs.technet.com/b/outlooking/archive/2013/09/19/mailbox-quota-in-outlook-2010-general-information-and-troubleshooting-tips.aspx

Hope this helps.

Regards,

Steve Fan
TechNet Community Support