Exchange 2010 SP3 RU9 on Windows 2008R2

Outlook 2013 (part of Office 2013 Professional Plus) V 15.0.4569.1506 in ONLINE mode

We have just started upgrading our users from Outlook 2007 to Outlook 2013. A few users have complained that Outlook 2013 is not reflecting there quota correctly.

I have replicated the fault by doing the following.

Take outlook over quota and try to send email, at the point of sending Outlook stops me saying I have exceeded my quota. This is correct behaviour. However in the bar at the bottom left of Outlook, it says I have 10MB free.

If I restart Outlook, it immediately says I am over quota in a nice bar across the screen, and in the bottom left it says I am 4.5 MB over.

If I try to clean up outlook, and delete 14.5 MB of email, Outlook continues to display the bar over the screen, saying i'm over quota, and in the bottom it still says i'm 4.5MB over. If I wait (over 1 minute) the bar in the bottom does update, but the bar across the screen does not.

Again If I restart Outlook, the bar disappears and the value in the bottom left is correct.

If I take myself over quota again, I again have to restart Outlook to get the two messages. I then clean up again, and rather than wait 1 minute (or more), I again restart Outlook, the quota information then updates again.

Why is Outlook 2013 so slow to reflect the mailbox quota size on the screen. Outlook 2007 did not have this issue.

Can't find anything related on a google search.

• Edited by MartynNash Tuesday, July 07, 2015 10:08 AM

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Best Regards,

Steve Fan

Forum Support