Is the attachment visiable when you click the message and preview it in reading pane?

IMAP in Outlook 2013 is a bit different from the previous version. Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use. Is your send item folder is a local folder or the one based server? (If this is a local one, it shows "This computer only")

Please confirm it and we can further check the issue you meet. Thanks.

For more information, please see the link:

http://www.slipstick.com/outlook/outlook-2003-imap-folder/

http://www.msoutlook.info/question/486

Tony Chen

Thank you for your reply. Yes, the attachment is visible in the reading pane. However, I typically turn off the reading pane. No, the "Sent Items" folder does not show "This computer only". For what it's worth, the IMAP "Drafts" folder does show that expression however.

I've read the links, but they don't appear to apply to my problem. 

It is interesting that when I click on the "Attachments" on the Arrangement ribbon, the saved e-mails with attachments are grouped together with the "With Attachments" header, but none of the e-mails show the attachment icon (e.g. paperclip) in the "Attachment" column.

Very strange, eh?

Jim

Hi there Jim,

I am experiencing the EXACT same issue.  Randomly, now emails that have attachments are not showing the paper clip icon.

Very strange and annoying.

I have tried removing and adding the account again.  No dice.

I have tried "processing all marked headers".  No dice.

I have scoured through the security (and all other) settings in the File-Option.  No dice.

I have Also changed the view settings (i.e. removed attachments and then re-added it).  No dice.

Surely someone else is experiencing this issue?  Hopefully was able to solve it.  :-)

Cheers,

Ken

Hey again,

Just to be clear, it is not localized to the Sent folder.  This behavior happens in my Inbox (and Inbox sub folders), Sent and Trash.

Cheers,

Ken

Thanks Ken.

I was starting to think it was the proverbial "user glitch"! I just checked my Sent and Trash folder and "YES", I have the same problem there too.

Let's hope there is an MS Outlook guru reading this thread...

Regards

Jim

Thank you for your feedback, Jim and Ken.

I am trying to involve someone familiar with this topic to further look at this issue.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

That's great, thanks for your reply MSFT.  It's good to know someone is looking into this.  :-)

I now understand why the paperclip icon SHOULD not show up in the sent folder.  But it does anyways.  For me, at least, some of my sent folder emails have the paper clip icon.

However, this does not solve fully the issue we are having:

The paperclip icon is NOT showing on the INBOX, or on other subfolders.

It is not all emails with attachments, just some.  Various attachment types, so not one single file type. (pdf, jpg, doc etc).

Any further input would be greatly appreciated!

Thanks!

Ken

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 12:58 AM

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 12:58 AM

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 12:58 AM

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 12:58 AM

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 12:58 AM

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 5:45 PM

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 5:45 PM

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 5:45 PM

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 5:45 PM

Hi,

Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

Hope this helps

• Proposed as answer by Microsoft Outlook Forum SupportMicrosoft employee Tuesday, July 16, 2013 5:45 PM

Same problem here. Makes it difficult to quickly find certain emails

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

OL2013 is so bad. this is just one of innumerable horrible "features". I literally have a list of all the stupid things windows 8 and OL2013 do wrong and am now wasting my time going through tech forums seeing if the misery can be eliminated.

Don't worry, everyone, Google will put out a nice replacement product and Microsoft will shrivel and go away.

want Outlook to move to the next later email when you delete the current email? Sorry, out of luck it seems. Otherwise they did a darned good job of hiding the selection. 1hr minutes wasted trying to solve that one.

My perfectly good extended keyboards don't work with windows 7 or 8. WTF?

Once email pushes to my smartphone it's marked as read on my PC and I cannot stop it form marking as read. You'd think there would be an option box to fix it.  another 1hr wasted.

this attachments icon thing - that is UNFORGIVEABLE. Do designers at Microsoft not actually do any work? You'd think they would realize that icon is super-important.

Outbox and Drafts, trying to know what got sent and what got stuck.....SO DUMB.

Windows 8 is Misery.  OL2013 is MISERY.

Hello again. After a recent update, I now have a new quirk in my"Sent Items" IMAP folder! All of my e-mails show a size of "0 bytes". If I copy them over to my personal folder, they suddenly re-appear (as do the attachment icon). However, when I move the e-mails back to the "Sent Items" folder, they disappear again.

Another new feature of Outlook 2013? Ugh!

Hello again. After a recent update, I now have a new quirk in my"Sent Items" IMAP folder! All of my e-mails show a size of "0 bytes". If I copy them over to my personal folder, they suddenly re-appear (as do the attachment icon). However, when I move the e-mails back to the "Sent Items" folder, they disappear again.

Another new feature of Outlook 2013? Ugh!

same problem.   very frustrating using Outlook 2013 and have been a fan for years of Outlook.  slow sync, no sent message size, etc.   anything?

The same problem.  Using Outlook 2013 + IMAP folders.

No visible "attachment icon" in Imap Send folder (longer time).  Now fresh problem with "0B size" too.  (In IMAP folders like:  Send, Drafts, Trash, ..)  Inbox seems OK.    If I copy Item to local PC folders , visibility of both infos is OK again.    If I resend item to myself from "Send" to "Inbox" -> visibility is bad.  About 3 from 100 individual Items in IMAP Send folder have OK visibility of both infos..?!  Generally it seems in context like worse result MS actualization .  Please can somebody Quickly Help or any next infos ?   

I have a variation of this issue.

In many (but not all, strangely) of my IMAP folders (all of which are GMAIL folders being accessed with IMAP).  I often don't get any attachment icons.

I can sort by that column (the attachment/paper-clip column) and it sorts CORRECTLY (dividing the mail correctly into a "Attachments: With Attachments" group and an "Attachments: No Attachments") but there is no paperclip!  

Even more crazy, in some folders where I do see the paper-clip icon in that column - it is WRONG. Again, by sorting on that column I get a correct sort but I see some paper clips in the "Attachments: No Attachments" group.  

Something is seriously wrong here...

BY DESIGN!??

It's a flawed implementation then, because some Sent items DO show the icon and some DON'T. Apparently at random. Today, I forwarded the same e-mail message, separately, to two colleagues. In the Sent folder, only one of them displays the paperclip icon.

If I open the reading pane, both e-mails correctly show six attachments.

Furthermore, if I click on the paperclip icon at the top of the list - to Sort By the attachment field - emails with attachments are shown top even if they have no paperclip icon. Functionally the icon is there, it is just invisible.

This is bonkers, please fix it. I would go back to Outlook 2010, but installing Office 365 has broken it (complains about Internet Mail being unregistered, or words to that effect).

BY DESIGN - you're just kidding, right?

I have the same problem but with an intresting variation. I bought a 2 PCs license of Office 2013. With my main machine the problem is the same as above described (no clip for attachments and 0 B for all sent items), but on my secondary machine all sent items are with clip and exact dimensions! In addition the secondary PC is perfectly sync with the main one, but not vice versa! The sent items on the secondary PC do not appear on the main one!

MS mysteries...

Ciao,

m477e0

Hi All,

Also have this same problems since installing 2013:

1/ Randomly NOT showing the attachment icon on mails in my INBOX, no icons at all in my SENT and any personal folders

2/ 0 bytes size mails in my SENT folder and any other personal folders (but OK in my INBOX ???)

Please help !

Paul.

The missing paperclip and 0 B problem is for messages sent only after the upgrade to Outlook 2013. Messages sent with previous versions of Outlook have the proper characteristics. Messages sent from my phone have existing "Bytes" displayed by Outlook 2013, but the paperclip is missing.

What a mess...

Hi,

One interesting remark regarding to the missing paperclip icon and "0 B" for file size within the sent folder.

I deleted one of my corresponding .OST files, while Outlook was closed:

e.g.: C:\Users\your username\AppData\Local\Microsoft\Outlook\your postbox name.OST

After restarting Outlook the postbox fulfills a new syncing-process.

After syncing has been completed, I can see all the paperclip icons and the right sizes for my sent e-Mails.

But: All new messages I sent after this new syncing process have the same problem than before!

So this isnt a solution for that issue but maybe it will be helpful to find one in future.

Stefan

Thanks Stefan, 

That worked for me but is indeed just a workaround till MSFT fixes this...

Are we so few having this issue that it is being ignored ???

Paul.

• Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
• Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM

• Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
• Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM

• Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
• Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM

• Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
• Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM

• Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
• Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM

I have two IMAP accounts and a couple of .pst files open on the same Outlook 2013 instance at my workplace.  I am only getting the the problem of no attachment icon and 0 file size on one of the IMAP accounts.  The other IMAP account and the .psts are fine.  Moreover, a few of the recent e-mails in my inbox in the IMAP account that has the problem nevertheless do have attachment icons and non-zero sizes.

I have both IMAP accounts on the same handheld Android phone.  I see the attachment icons on the handheld in both accounts.

Only the IMAP account without the problem is used on my home laptop.  I tried unsuccessfully over the weekend to create an account on my home laptop Outlook 2013 for the IMAP account with the problem. I was unable to get past the send test e-mail even though it passed the incoming mail test.  I tried several port and security combinations to no avail.

Maybe there is a clue in all that.

Further to my e-mail of yesterday, I did not change anything but now I am seeing again the attachment icons and the file size is not zero for the vast majority of the e-mails, including those I was unable to see yesterday.  There remain, however, 3 e-mails in one folder (all from today) and all the 6 e-mails in my sent items folder (again, all from today) that still show zero file size and are missing the attachment icon.

Maybe this is an indexing problem.  Maybe it is only a matter of time until all the items are processed and the details show correctly.  Does anybody know whether this is the case?  Is there a way to expedite the processing of these e-mails?

Thanks.

I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

Note that this is MS's recommended fix for OST issues:

http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

• Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
• Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM

I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

Note that this is MS's recommended fix for OST issues:

http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

• Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
• Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM

I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

Note that this is MS's recommended fix for OST issues:

http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

• Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
• Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM

I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

Note that this is MS's recommended fix for OST issues:

http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

• Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
• Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM

I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

Note that this is MS's recommended fix for OST issues:

http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

• Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
• Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM

Any emails I send with my mobile device show up with a file size other than zero in the sent emails folder of my IMAP.  Everything else sent with Outlook shows as 0 B size.

Re-downloading the IMAP does work but is a waste of time and not a solution.

Microsoft, please correct the bug in Outlook 2013.

same issue.

repair and delete ost only works for mails sent previously. When send new emails, appears the same problem

After 1 year no fix yet?

It is July 2014 and I am experiencing the same problem.  Last week the clip from the inbox reading panel dissapeared, so I don't know which e mails arrived with attachements. Does anybody have an answer to this issue? Thanks

I would like to apply your solution.  Would you please reply with the specific steps to do what you did?  That would be greatly appreciated.

Thank you.

Bruce,

and today it is still problem in August 2014 . . .

In addition, I cannot attach a file to a reply that is still "in place" - clicking the attach icon has no effect. I have to undock the reply . . .

Just another bug rather than a feature, even if done by design.

To show attachements using the Workaround you can follow These steps (my Outlook is in German, so I may not use the exact terms used in the US English Version):

1) click "File"

2) click "Manage Rules and Notifications"

3) click "New Rule"

4) choose "Create Rule without a Template: Apply Rule to Messages Sent by Me".

5) click "Next"

6) choose "with an attachment" and click "Next"

7) choose "associate this with the category category".

8) in the lower pane click the "category" link.

9) either choose an existing category or add a new category (say "attachment") and Color, then click "Next"

10) Continue through the remaining Options or simply click "Finish"

11) When you are back in the Rules & Notifications overview click "Apply Rules Now", select the new rule and your "Sent Items" Folder and click "Execute Now".

12) When completed click "OK" in the Rules & Notifications overview and then the back arrow in the Account Information overview to return to the mail window.

13) In your "Sent Items" Folder right click in the column header line and choose "Field Selection".

14) Choose, place and size the "Categories" field, then Close the "Field Selection" window.

The "Categories" column should now show which messages have attachments.

I hope I didn't miss something or use a confusing Translation.

Dan

Using rules and categories doesn't provide the same functionality as the clip icon.

For me, appearance of the icon is random in Outlook 2013, running under both Win 7 and 8.  I haven't found a folder yet where it reliably appears.

Has anyone seen a recent response by MS?

MS designed the attachment icon to not show up in the sent folder attachment column?

As a scientist, I find this either diabolically clever or a convoluted explanation for lazy programming.

Come on Microsoft, I too am fed up with this. Wasn't a problem in Outlook 2007. There's progress.

Microsoft please fix, or refund me my subscription. Anyone else with me on this?

I agree - it's only minor but very very annoying when you are searching for stuff

Come on Billy Boy Gates - get you propeller boys on a fix!!!

Same problem here, different services like German T-Online or GMX are not working... only workaround is to move the messages with e.g. Thunderbird into a different folder and back to sent folder... this forces Outlook 2013 to resync and the message appears correctly.

WTF MS? We reported this problem in different places and no, absolutely no response... we pay money for the software and get bugs, with OL 2010 there were no problems at all with IMAP.

October now... And no progress.

Despite its widespread criticism, I like Office 2013. But this fault (and the only 'official' reply on this thread to say it's 'By design'), is really inconveniencing me.

There is one more thing seriously buggy with Outlook 2013 IMAP...

When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

• Edited by Faktab Saturday, November 01, 2014 9:09 AM

There is one more thing seriously buggy with Outlook 2013 IMAP...

When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

• Edited by Faktab Saturday, November 01, 2014 9:09 AM

There is one more thing seriously buggy with Outlook 2013 IMAP...

When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

• Edited by Faktab Saturday, November 01, 2014 9:09 AM

There is one more thing seriously buggy with Outlook 2013 IMAP...

When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

• Edited by Faktab Saturday, November 01, 2014 9:09 AM

There is one more thing seriously buggy with Outlook 2013 IMAP...

When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

• Edited by Faktab Saturday, November 01, 2014 9:09 AM

Same problem here. None of the suggested tips helped. Inbox of IMAP folder shows no attachment icon (among a whole bunch of other glitches I experienced when switching from POP3 to IMAP).

I'm really annoyed by the MS Outlook Forum Support answer "This is BY DESIGN". How stupid is that? Even my Android device can tell if an email on the very same IMAP server has an attachment or not. Just make it work, guys!

Which intelligent designer chose to NOT show the attachment icon "BY DESIGN" in IMAP Sent Items folders if the previous version was able to do so AND if other email clients such as Android Mail easily can do the job?

The information if an email carries an attachment or not is THERE - even in outlook, otherwise sorting by attachment wouldn't work correctly. Simply tell your coders to show the icon!

Hi,

Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

Hope this helps

I have a theory.

This MS Forum Support employee has clearly not understood the problem and thinks it's something to do with the Animated Paperclip MS Assistant. They have therefore declared it to be BY DESIGN and therefore not worthy of further attention. As a result the problem has been allocated no resources and still exists at March 2015. 

Something that is this visible and so basic simply cannot be by design.  So, a problem that has been mentioned in over a hundred posts in various threads on this forum by numerous people has not been included in the batch of IMAP fixes in late 2014.

Microsoft - I know you're reading this. tell me I'm wrong.

I have the same problem, which occurs regardless of the Windows version (7, 8.1 or 10).

Trying to find a solution I have noticed that the icon is missing (and that the message length is 0 bytes) only if the message was sent and then listed among the sent items on the same Outlook profile.

If the message was sent from another computer linked to the same e-mail account and then listed among the sent items on the first computer, everything looks all right. Even if the message was sent from the same computer but from a different outlook profile linked to the same e-mail account and then listed on the first outlook profile, the problem disappears. So the problem arises only if the message was both sent and listed among sent items on the same outlook profile. In all other situations, everything looks fine.

I hope this will help someone to solve this problem which is very annoying. 

I've been watching this thread for over a year now waiting for a fix for this problem.  I would simply like to add my voice to the others that have complained about this issue.  For me, the paper clip icon appears randomly for some emails but not for others.  I can see the attachments just fine in the preview pane, but the icon rarely shows up properly in the "Sort by attachment" column.  This problem seems consistent across all folders including inbox, outbox and any other folders I have created.

For reference, this problem is consistent when using IMAP with gmail and with my GoDaddy email accounts.  It is so annoying.  It feels like we have taken huge leaps backwards when it comes to email handling technology.  Many of us are paying monthly for Office 365, why can't we get some attention here?

I am impressed at looking at this thread.

I am experiencing the same problem in Italy.
Just bought Office 365, installed on a PC with Windows 7 and no problem.
Installed on another machine with Windows 8.1, and initially no problem. After some Windows Updates were automatically installed on the PC, 0Bytes and no attachment icon on every sent message.
Tried everything, uninstalled all the updates, deleted .ost files, uninstalled and reinstalled Office 365, but no way, the problem is still there.

I have contacted Windows technical support, and the lady said that if I paid 89 EUR for assistance they would be able to solve the problem. If not, I can only resort to the community - which is what I am doing... and it looks desperate: This thread is more than two years old, and still no fix!!

However, I do not feel like paying 89 EUR to learn how to fix a problem generated by MS

Is there anybody out there who has been able to fix the problem?

I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

Nice going Microsoft

Hi,

Since this is an old thread, if you need further assistance regarding this issue, I'd recommend you post a new question via:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook

Thank you for your understanding.

Steve Fan
TechNet Community Support

I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

Nice going Microsoft

I have the same problem.....no paperclip icon to show attachments for sent mail. Microsoft, I'm sure you see this issue as low priority, however it has a significant impact on your end users. I see that people have been asking for a fix for this problem since Outlook 2013 was first made available. Who do I need to contact to escalate this issue to the proper level to get it resolved?

"Microsoft made it this way 'BY DESIGN'" is not a sufficient answer. PLEASE FIX THIS PROBLEM! Thank you.

I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

Nice going Microsoft

I have the same problem.....no paperclip icon to show attachments for sent mail. Microsoft, I'm sure you see this issue as low priority, however it has a significant impact on your end users. I see that people have been asking for a fix for this problem since Outlook 2013 was first made available. Who do I need to contact to escalate this issue to the proper level to get it resolved?

"Microsoft made it this way 'BY DESIGN'" is not a sufficient answer. PLEASE FIX THIS PROBLEM! Thank you.