We have Exchange 2013 in DAG and F5 for load balancing.

Very few users (randomly) daily complaints outlook freeze inside citrix.

We do not see any error in event viewer or RPC log of Exchange servers.

Please shed some lights on things which need to be c

Is there any outlook addin active in outlook?

Have you installed all updates and Service Packs for Windows and office?

Hi,

from my experience this can be caused by different monitor size.Please test if issue is the same on single monitor.Is issue the same if they run full desktop mode or only publish Application mode?

Exchange 2013 CU3

Windows and Office are upto the current level of patching

few users received "changes made to the item were lost because of a reconnect with the server" error after that reconnects automatically.

Outage retain for 20-60 seconds only

Hi,

Many people have the same issue, Outlook freeze in citrix environment.

Please check if there is any Add-In for Outlook. If there is , please open Outlook without add-ins to check result.

And you can use Performance monitor to monitor the RPC connections.

Best regards,

Same problem with Outlook 2013 in XenApp 6.5 sessions on Windows Server 2008 R2 SP1

versions in use:

Excel/Word: Microsoft Office Professional Plus 2007     12.0.4518.1014         
Outlook: Microsoft Office Professional Plus 2013     15.0.4420.1017     

I'm unable to reproduce the issue which complicates troubleshooting but we get ~10 reports per day from users at remote offices experiencing Receiver 4.x business app session freezing up after sending an email  through Outlook.  We have to either terminate Outlook.exe in their xenapp session or terminate the xenapp session from the management console to restore responsiveness.  Hosted Exchange email over https is in use with cached mode disabled, add-ins disabled, desktop notifications/alerts disabled.