Outlook 2013 keeps crashing after search

Hello,

I am an IT specialist working for a non-profit corporation.  I have a colleague whose Outlook 2013 (ran on Exchange Server 2013) keeps crashing every time she tries to do a search within a shared calendar.  This does not happen when she accesses her own calendar, just when she tries to search for an item in a shared calendar. I have tried deleting and re-adding her profile, deleting the shared calendars and re-adding them.  I know that we have 64-bit version of Office running on MS Server 2012 R2 (accessed through a thin client equipped w/ remote desktop), and that this can be a known problem with Office.  I have not had any other calls about the same issue with anyone else.  I've tried searching for this in many forums, but haven't found anyone who has had the exact same issue.  I've also tried searching for this particular exception code. Any advice or ideas would be helpful and appreciated.  Below is a small summary of the warning when the application crashes:

MS OUTLOOK Stopped Working
Problem Signature:
APP CRASH
APP EXE
Exception Code: C0000005
Exception Offset:  00000000003970e3
Locale ID: 1033

Thanks for any help offered.  -SM

May 8th, 2015 12:01pm

I recommend that you post this in the Outlook Forum:  http://social.technet.microsoft.com/Forums/en-US/outlook/threads

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May 8th, 2015 12:44pm

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