I have contacted the "answer desk" and tried every suggested fix I have found but Outlook will not go out to the server to get messages unless I do a manual send /receive. The answer desk rep told me I had too many accounts which has no connection with Outlook actually trying to send or download messages.  I spend more than an hour with that rep. Anyone solved this yet?

Please create a new Send/Receive group in Outlook and check if it helps:

1. Click File, and then clickOptions.
2. Click the Advanced tab.
3. In the  Send and Recieve section, clickSend/Recieve.
4. Under Group Name, click the group, and then clickCopy.
5. Under Send/Receive Group Name, type the new group name, and then clickOK.
6. Under Group Name, click the old group name.
7. Under both When Outlook is Online andWhen Outlook is Offline, click to clear the check box forInclude this group in Send/Receive (F9).
8. Click Close.
9. Quit Outlook, and then restart Outlook.

If the above step fails, create a new profile for Outlook and check if the issue occurs in there:

http://support.microsoft.com/kb/829918

Tony Chen
TechNet Community Support

Tony, I appreciate the suggestions but I have tried both and also removed add ins as well. Still the same on old or new profiles. On the new profile I used only one email account and I had to an F9 to get mail regardless of the time set. i triple checked all settings and it looks good.

is there still not a solution? i have tried everything suggested. I have tried disabling add-ins, a new profile everything and still it does not work. I called the help desk which was a waste of time. I have never had this much trouble with outlook

So is there still no answer? I have this problem on one of my computers, but not the other three that have Office 365.

I have called MS, emailed, sent a written letter and yet no one has a clue what to do. I find this very disheartening that there is no solution. I have thought about contacting the attorney general at this point. 

I just saw that there is an option under the Send/Receive Groups drop down that says Disable Scheduled Send/Receive. Make sure that you do not have that checked to the left. 

No, I have that correct. I am not what to do, I have uninstalled the whole office suite and reinstalled it and still didn't prevail. its strange because I have three other computers with the same setup and configuration but they all work.

I just saw that there is an option under the Send/Receive Groups drop down that says Disable Scheduled Send/Receive. Make sure that you do not have that checked to the left. 

• Proposed as answer by Bartmanlives Tuesday, March 18, 2014 7:15 PM

I just saw that there is an option under the Send/Receive Groups drop down that says Disable Scheduled Send/Receive. Make sure that you do not have that checked to the left. 

• Proposed as answer by Bartmanlives Tuesday, March 18, 2014 7:15 PM

Just installed Outlook 2013 and having the same issue.  Need this figured out or I'm going to downgrade back to an older version.

So mine has finally started to do the auto send/receive, but I had to disable one of my add-ons, specifically sharefile. Once I disabled it, my send and receive worked as it should. Microsoft really needs to fix this issue, or at the very least acknowledge it.

I had the same problem with auto send/receive and like blakesolo, once I disabled the one add-in I had, auto send/receive began working immediately.

how do you remove add on ? Is it in Outlook ? or internet explorer?

Thanks

in outlook, its file - options - add ins - at the bottom, manage COM addins, Go

Thanks Got it.

• Proposed as answer by jrrackley Thursday, September 05, 2013 10:42 PM

Thanks Got it.

• Proposed as answer by jrrackley Thursday, September 05, 2013 10:42 PM

I have the same problem but have no add-ins to disable.  Anybody got a fix for this?

• Edited by Meedooos Mum Thursday, September 12, 2013 10:15 AM

I have the same problem but have no add-ins to disable.  Anybody got a fix for this?

• Edited by Meedooos Mum Thursday, September 12, 2013 10:15 AM

Good luck I have the same problem and MS has no answer for it. if I had known it would become this big of an issue I would have stuck with Open Office.

HOTFIX PLEASE...... This is total crap.

Worked for me.

I just did that, it was buried far down due to a large number of accounts and so I had to scroll down to see it.  I unchecked it and Outlook 2013 synced all accounts as scheduled. 

Not sure why this is checked in the first place after an install.  Seems to me that the default should be to Enable Send/Receive Groups.

I found that the problem on my computer was caused by Norton's Anti-Spam add-in.

Once I removed it and restarted Outlook, my emails were flowing without any hesitation.

I don't have Norton installed & I've tried all the other fixes suggested here but no luck yet.  Does anyone have any other suggestions?

To receive mail I need to close down outlook and then re-open.  It's hopeless!

 

I have AVG Antivirus installed and I have just de-activated the AVG Add-in and my e-mail inboxes have now all synced.

It seems outlook 2013 does not like anti-spam/e-mail protectors !!

I was also getting Outlook only part synching an IMAP account - so I got all of yesterdays e-mails but none from today etc. etc.

Try disabling whatever anti-spam device you have and see if this works

What worked for you?  Not sure from the thread which fix you are referring to!

Microsoft has a real issue with this. I emailed, called and even wrote a letter to them and they disregarded it. I had Outlook 2008 before this and no issue. Thunderbird and even crappy MS mail works on this pc but Outlook 2013 does not unless I manually send/receive. I have no com add ins and I have tried everything suggested along with reinstalling, stopping McAfee and more. All I get are push emails from Outlook. 

Now I have a search filter issue where it burns up my cpu and reduces my battery time to two hours. Microsoft has real problems and why would you upgrade to Windows 8 when 7 is still so screwed up.

I've just installed Office 2013. Same issue. Auto send/receive doesn't work.

It is simply amazing that Microsoft has no answer for this. I have called them, written them, tried on line support and they can only give the scripted answers. If they do not know who does? It may be time for an attorney general to  look into this.

Mine is working only when I go to the inbox and scroll to the top of the window

like a cell phone acts

Good Call dom8925,

This worked for me. Why would this option even exist? And if it absolutely needed to exist, why would it be on by default?!

SyBo65:

thanks for this tip...I also have AVG ANTIVIRUS / INTERNET SECURITY suite and tried the solution you propose/used.  Re-started OUTLOOK 2013 and it immediately synced inbox and brought up all the current inbox emails.....so far..so good.  Thanks again for simple resolution....not so many thanks to MICROSTUFFED...:)

• Edited by RICKSHAW31018 Tuesday, February 04, 2014 3:08 PM

SyBo65:

thanks for this tip...I also have AVG ANTIVIRUS / INTERNET SECURITY suite and tried the solution you propose/used.  Re-started OUTLOOK 2013 and it immediately synced inbox and brought up all the current inbox emails.....so far..so good.  Thanks again for simple resolution....not so many thanks to MICROSTUFFED...:)

• Edited by RICKSHAW31018 Tuesday, February 04, 2014 3:08 PM

I ran into this problem after installing Outlook 365 yesterday. 

As stated in the thread, there is a "Disable Scheduled Send/Receive" option that can be checked on the Send/Receive Groups dropdown menu located in the Send/Receive tab.  I found that this option was not checked in my case so I tried all other possible solutions mentioned and found that they did not help.  As a last resort, I checked and unchecked the "Disable..." option and now everything is operating as it should.

I have 2 PCs and both do the same thing recieving pop mail. All works fine when i switched to imap.

Win 8.1 64 bit

Outlook 2013 64 bit

Microft definitely has to address this problem which never happens in vervsion 2010.

poppysyd@aol.com

I get the sneaky suspicion they don't even read these forums.

I get the sneaky suspicion they don't even read these forums.

This is just a free community. Microsoft expects just people to answer if they know it. Every now and then, you get someone who's official from Microsoft but mostly it just other IT people who have the same issues as us.

Wow, Bartmanlives!  Thank you for posting this.  That was my issue.  Under "SEND/RECEIVE" tab, under the "Send & Receive" section, there is a "Send/Receive Groups" drop-down menu.  The Last option is "Disable Scheduled Send/Receive."  This was checked, and would make it so Outlook 2013 would not receive any mail unless I hit F9 to manually pull mail.

• Edited by jwyde Tuesday, April 08, 2014 1:03 PM

Wow, Bartmanlives!  Thank you for posting this.  That was my issue.  Under "SEND/RECEIVE" tab, under the "Send & Receive" section, there is a "Send/Receive Groups" drop-down menu.  The Last option is "Disable Scheduled Send/Receive."  This was checked, and would make it so Outlook 2013 would not receive any mail unless I hit F9 to manually pull mail.

• Edited by jwyde Tuesday, April 08, 2014 1:03 PM

I was experiencing this same issue in Outlook 2013 connected to Exchange 2013...my manual Send/Receive would work fine, but my automatic send receive (set to once per minute) was not working. E-mails were piling up in the Outbox. restarting Outlook had no effect. 'Disable Send/Receive' was not checked. Disabling add-ons had no effect.

What finally worked for me was

1) clicking on the Send/Receive tab,

2) selecting the Send/Receive Groups drop-down arrow,

3) selecting 'Define Send/Receive Groups',

4) selecting the All Accounts group and clicking the Edit button and noticing that the checkbox for 'Include the selected account in this group WAS NOT CHECKED.

I checked the box and all of a sudden, Exchange is now doing one of the things it is supposed to do...send mail automatically according to my schedule. Problem solved.

This issue went unresolved for about an hour (that was my total time spent troubleshooting this issue) because I didn't dive deep enough into the settings. Basically, I noticed the 'Disable Scheduled Send/Receive' option was not checked and assumed the issue must be something else. Digging deeper, I realized that there is more to Send/Receive than simply making sure that option wasn't checked. I had to actually make sure the one and only Send/Receive Group I have was actually included in the Automatic Send/Receive schedule...it was not.

I hope that helps anyone!

I was experiencing this same issue in Outlook 2013 connected to Exchange 2013...my manual Send/Receive would work fine, but my automatic send receive (set to once per minute) was not working. E-mails were piling up in the Outbox. restarting Outlook had no effect. 'Disable Send/Receive' was not checked. Disabling add-ons had no effect.

What finally worked for me was

1) clicking on the Send/Receive tab,

2) selecting the Send/Receive Groups drop-down arrow,

3) selecting 'Define Send/Receive Groups',

4) selecting the All Accounts group and clicking the Edit button and noticing that the checkbox for 'Include the selected account in this group WAS NOT CHECKED.

I checked the box and all of a sudden, Exchange is now doing one of the things it is supposed to do...send mail automatically according to my schedule. Problem solved.

This issue went unresolved for about an hour (that was my total time spent troubleshooting this issue) because I didn't dive deep enough into the settings. Basically, I noticed the 'Disable Scheduled Send/Receive' option was not checked and assumed the issue must be something else. Digging deeper, I realized that there is more to Send/Receive than simply making sure that option wasn't checked. I had to actually make sure the one and only Send/Receive Group I have was actually included in the Automatic Send/Receive schedule...it was not.

I hope that helps anyone!

• Proposed as answer by mgp69 22 hours 10 minutes ago

I was experiencing this same issue in Outlook 2013 connected to Exchange 2013...my manual Send/Receive would work fine, but my automatic send receive (set to once per minute) was not working. E-mails were piling up in the Outbox. restarting Outlook had no effect. 'Disable Send/Receive' was not checked. Disabling add-ons had no effect.

What finally worked for me was

1) clicking on the Send/Receive tab,

2) selecting the Send/Receive Groups drop-down arrow,

3) selecting 'Define Send/Receive Groups',

4) selecting the All Accounts group and clicking the Edit button and noticing that the checkbox for 'Include the selected account in this group WAS NOT CHECKED.

I checked the box and all of a sudden, Exchange is now doing one of the things it is supposed to do...send mail automatically according to my schedule. Problem solved.

This issue went unresolved for about an hour (that was my total time spent troubleshooting this issue) because I didn't dive deep enough into the settings. Basically, I noticed the 'Disable Scheduled Send/Receive' option was not checked and assumed the issue must be something else. Digging deeper, I realized that there is more to Send/Receive than simply making sure that option wasn't checked. I had to actually make sure the one and only Send/Receive Group I have was actually included in the Automatic Send/Receive schedule...it was not.

I hope that helps anyone!

• Proposed as answer by mgp69 Friday, August 28, 2015 9:24 AM

This worked for me too, on Office 365.

The "Disable Scheduled Send/Receive" option was actually unchecked, so really it should have worked anyway.  But I checked the option and then shut down Outlook.  I then restarted Outlook and unchecked the option.  Finally, I shut down and restarted outlook again and miraculously Outlook is now auto send/receiving on start up.  Thanks.

I was experiencing this problem with Outlook 2013.  I'd create a message to send, but when I'd hit SEND, it would go into the Outbox but Outlook would not try to send it.  I'd then have to open the message from the Outbox folder, then while viewing the message, hit SEND again, and off it would go successfully.

My fix was to go into File > Options > Advanced > Add-Ins > COM Add-Ins, and uncheck every add-in.  Saved the settings, closed Outlook and reopened it (for good measure), and the problem went away.  I went back in and reactivated the ones I wanted and double-checked to make sure everything was still working.  I did not reactivate some of the add-ins that I didn't need.  I'm assuming that it was one of those add-ins that was causing the issue.

Hope this helps.

Alex

I've been having this issue with Outlook 2010 on Windows 7 64 bit. My wife and I both have email accounts through Charter, which uses an IMAP server. We can only receive emails when opening Outlook. Manual receiving emails doesn't work. I have checked all settings and tried several possible solutions found online:

- Created a new group and confirmed that settings were checked

- Verified on the Send/Receive Groups dropdown that Disable Scheduled Send/Receive was not checked

- Tried turning off all Add-ins and sending a message (didn't work)

- Turned off my Kaspersky Internet Security and sent a message (didn't work)

- Deleted the ost file. After it was rebuilt, messages still didn't come in.

- Checked with Charter and they had no advice, stating ity's an Outlook issue, which makes sense as I can get messages at start-up.

What makes this extra confusing is, we purchased this computer last December 2014 and email worked fine, up until about 2 months ago - then the issue with automatically downloaded popped up and I can't get an answer on how to fix it. My impression is it's some type of setting as it happens to both my account and my wife's.

The solution above from xxdxhxxxxx worked for me.

HOWEVER from time to time the "All Accounts" group mysteriously unchecks itself again and emails I've written accumulate in the OutBox. If I re-check the box they then do get sent, but it's a pain to have to keep checking.

Our IT support company say that for Exchange server email boxes you shouldn't use a timed schedule as they are always connected. However I like to have a timed schedule because it is usually only after I press send that I realise I forgot to attach a document or I want to check I sent it to the right people.

I'm pretty sure there's a bug in there somewhere....