Hi all,

I have a strange Outlook 2013 problem. Occasionally, "Scheduled an automatic send/receive even XX minutes." setting in Send/receive page gets uncheck by itself. Sometimes, I notice that my emails are sitting in my outbox and when I check the send/receive settings, above setting is checked off.

Has anyone else seen this issue and know of a way to prevent it from happening?

Thank you.

Ra 

Hi,

There are several possibilities that may cause this issue.

1. A GPO setting may forbid the user to define Send/Receive Groups. If other users couldnt check that checkbox, either, please verify with your administrator if theres a Group Policy forbids that setting.
2. The 3rd-party services/add-ins could also be the possible reason, let's troubleshoot this from running Outlook in safe mode, to determine if it is 3rd-party add-ins related:

To start Safe Mode:

Press win + R and type outlook.exe /safe in the blank box, then press Enter.

If theres no problem in Safe mode, disable the add-ins to verify again:
1. FILE > Select Options
2. Under Options click Add-ins and now you are able to disable Add-in for your Outlook
3. Once you have disabled the unwanted Add-ins, restart Outlook to apply the change

Feel free to post back. Thanks.

Tony Chen
TechNet Community Support

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, July 29, 2013 6:42 AM

Thank you for the information. I can place a check there. So, it cannot be the GPO issue. I will try the safe mode.

I have the same issue.  It seems to come unchecked when I work offline.  Once I go online again, the automatic send and receive is unchecked. 

Is there any fix this odd glitch?

Rick

I face the same issue. I will try the Safe mode working and post any improvements

I cannot start outlook in safe mode. I get an error that outlook.exe does not exist!! I am using Outlook so what could be the problem

I use an exchange server, should I uncheck the addin of MS exchange?