Throughout the technical preview for Office 2016, I found the following error in Outlook while running it on several machines. I used the reporting tool "frown" to report the bug, but the smile face tool is no longer available.  The problem is still not fixed even on the version of Outlook I am now running, which is Version: 16.0.4229.1014.

Description of Problem: Run a search from within the Inbox of Outlook.  Results show messages but messages cannot be opened via double-click; they must be opened via right-click an selecting "Open."  Also, after the search is run, the Reading Pane does not work until clearing the search.

• Edited by TMiq Thursday, August 13, 2015 7:53 PM spelling error

Hi,

I did a test but didn't see the issue you described.

Please try if the issue persists when starting Outlook in Safe Mode:

Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.

If there is no such issue in safe mode, we may suspect the issue was caused by some 3rd-party add-ins, disable the suspicious add-ins to verify which one caused the issue.

If I misunderstood anything, please feel free to let me know.

Regards,

Melon Chen
TechNet Community Su

Hi,

Might you help me further isolate the issue?

I did as you instructed and ran the "outlook.exe /safe" command and the problem cleared.  I closed Outlook, reopened and unchecked all of the add-ins.  I then closed and reopened Outlook and the problem reappeared. 

This is only a problem for me on two machines running Outlook 2016.  I have another machine that is running Outlook 2013 and the problem doesn't occur on that machine.

By the way, I've already attempted to use the Office Online Repair to no avail.

Any further suggestions?

• Edited by TMiq 10 hours 8 minutes ago

Hi Melon,

I believe I found the problem.  After running a search test on the Inbox and not being able to double-click to open a e-mail on the search, I went to View Settings and selected Other Settings, which brought up the window shown below.  I decided to uncheck the two boxes circled in red in the pic below, saved the changes and then then closed and ran Send/Receive (to hopefully update the Exchange Server).  I then closed Outlook and reopened it, ran a search on the Inbox and found that my e-mails showing up from the search could now indeed be opened up when double-clicked.   

         

Thanks for your feedback.  Problem is resolved.

• Edited by TMiq 9 hours 50 minutes ago
• Marked as answer by TMiq 9 hours 49 minutes ago

Hi,

Might you help me further isolate the issue?

I did as you instructed and ran the "outlook.exe /safe" command and the problem cleared.  I closed Outlook, reopened and unchecked all of the add-ins.  I then closed and reopened Outlook and the problem reappeared. 

This is only a problem for me on two machines running Outlook 2016.  I have another machine that is running Outlook 2013 and the problem doesn't occur on that machine.

By the way, I've already attempted to use the Office Online Repair to no avail.

Any further suggestions?

• Edited by TMiq Friday, August 14, 2015 9:24 PM

Hi Melon,

I believe I found the problem.  After running a search test on the Inbox and not being able to double-click to open a e-mail on the search, I went to View Settings and selected Other Settings, which brought up the window shown below.  I decided to uncheck the two boxes circled in red in the pic below, saved the changes and then then closed and ran Send/Receive (to hopefully update the Exchange Server).  I then closed Outlook and reopened it, ran a search on the Inbox and found that my e-mails showing up from the search could now indeed be opened up when double-clicked.   

         

Thanks for your feedback.  Problem is resolved.

• Edited by TMiq Friday, August 14, 2015 9:42 PM
• Marked as answer by TMiq Friday, August 14, 2015 9:43 PM