I have 557 contacts in Exchange yet only 512 of them are syncing to Outlook 2016 for MAC.

I recreated each of the 45 missing contacts through Outlook 2013 for Windows, including the contact photos.

37 of the missing contacts synced into Outlook 2016 for Mac WITHOUT the contact photos.

8 of the contacts did not sync at all. The difference between the 8 and the 37 is that the 8 users had uploaded contact photos through OWA. Although I replaced them on them on my client created contact, they still did not sync.

After I had the 37 contacts re-synced without their photos, I removed and re-added the account to Outlook 2016 for Mac in an effort to get them to sync completely

The 37 contacts that synced WITHOUT photos AFTER they were recreated FAILED to sync after the account was removed and re-added.

Of course, the 8 contacts that never synced due to photos in their OWA account did not sync either.

After recreating one of the contacts that was previously re-created and did sync before the account was removed and re-added, it did sync the contact without the photo.

So now, after removing and re-adding the account, I am back in the same boat.

Also, Outlook 2013 for Windows and Contacts.app on Mac are in sync

How can I force sync so the contacts get the photos I added to them? If you add photos to the contact in Mac, it breaks the Windows photos. So, the only way to do it is to set the photo on the contact in Windows and let Mac sync it.

Is this just a bug in Outlook 2016 for Mac? If so, is there a plan to fix it?

• Edited by jjstipe Friday, August 28, 2015 4:16 PM

Hi,

Based on my research, this seems to be a known issue. Hope it could be fixed in next Office for Mac release.

Thank you for your understanding and support.

Regards,

Steve Fan
TechNet Community Support

Steve, maybe it's just part of your footer, but there is no OffCAT for the Mac.  There doesn't seem to be a whole lot in the way of tools for Office Mac 2016.