Outlook Address Book limit?

Hi

I have spent come time looking at this making sure that the Address book is properly enabled within Outlook 2010 on Exchange 2010. The Address book has been working fine. You could add a Contact into Outlook contacts and it would appear in the address book.

I cannot pinpoint what has changed for this user (it only is a problem for one user) 

as now when adding a contact in Outlook it does not appear in the Address book. There are over 2000 entries in the address book, is there a limit on the number of entries possible?

Any assistance would be greatly appreciated.


February 26th, 2015 11:35am

Hi,

Based on my research, the limitation to the number of contact entries in address box is based on the store that the contacts are stored in. Usually it's your Outlook data file, if you haven't reached it's maximum size, this should not be a problem here.

Is this a recently happened issue? Please try to search this newly created contact and see if you can find it. This could be due to a corrupted view setting, please check if you've any filter created which might prevent specific contacts from appearing in the address list:

Go to VIEW tab in the ribbon, click View Settings>Filter...

Hope this helps.

Regards,

Ethan Hua

Forum Support

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February 27th, 2015 12:42am

Hi,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

Regards,

Ethan Hua

Forum Support

March 2nd, 2015 4:31am

Hi Ethan

Many thanks for posting back, I have checked there are no filters set on the address book. I have checked and the user has 2.5GB free of 6GB mailbox permitted storage.

I had created a new Test Profile on the Users PC and so have new set of outlook files and views and settings, the problem persists with new profile.

I can test this by adding a test entry to the Outlook contacts and then searching for this in the Associated address book it does not appear.

I am not sure what else I can do to troubleshoot this.

Many thanks

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March 2nd, 2015 11:22pm

Hi,

Thank you for your feedback.

Could you please have a check and make sure that the Contacts folder is marked as an Outlook Address Book?

Right-click the Contacts folder and then click Properties on the shortcut menu. Click the Outlook Address Book tab, and make sure that the "Show this folder as an e-mail address book" check box is selected.

Regards,

Ethan Hua

Forum Support

March 3rd, 2015 1:14pm

Hi Ethan

Thank you for posting back, yes I have already done this, I wanted to make sure that the Address book I am searching for new entries is the same one that is associated with the Users Contacts folder. The box is ticked and there are a couple of thousand entries in the address book, just not the recently added ones.

I have checked in all address books when searching for recently added items.


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March 3rd, 2015 4:14pm

I can test this by adding a test entry to the Outlook contacts and then searching for this in the Associated address book it does not appear.

I was wondering whether you've added the email address info for the test entry. While testing this on my machine, I found that contacts without email address will not appear in the associated address book. It's the normal behavior for the address book view.

Might be obvious, but just have a quick check and see if it's the case.

Regards,

Ethan Hua

Forum Support

March 4th, 2015 10:39am

Thanks, cant believe I missed the obvious in looking for a technical solution, but yes all tested and working with emaill addresses. The contacts orginally tested I had not noticed were without an email address.

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March 10th, 2015 7:04pm

Excellent, I'm glad I could help.

Regards,

Ethan Hua

Forum Support

March 10th, 2015 9:49pm

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