Outlook Anywhere connection issues on internal network
Hi Everyone,
I'm sorry if this has been asked but it seems most of the posts I have read seem to have the opposite problem to what I am having.
I am running Small Business Server 2003 with Outlook 2007/2010 clients.
When I turn on Outlook Anywhere the clients can access exchange externally with no problems but cannot connect to exchange from internally.
I have run outlook.exe /rpcdiag under a few scenarios:
1. Internal with no Outlook Anywhere - Conn = TCP/IP
2. External with Outlook Anywhere - Conn = HTTPS
3. Internal with Outlook Anywhere - Conn = ---
Internally with Outlook Anywhere on the clients are in a constant state of Disconnect. Also if I turn OFF Outlook Anywhere, internal clients can no longer access the exchange server and are in a constant state of Disconnect.
The Clients are not set to reverse the order for Fast or Slow networks so should be going TCP/IP then HTTPS
One thing I noticed as I have been writing this I noticed that Internally the server name is "SERVER" and Externally the server name comes up as "SERVER.gta.local".
In the Certificate under IIS/SERVER/Web Sites/Default Website/Rpc the Issuer and Subject have
CN = ourexternaldomainname.com.au
CN = companyweb
CN = SERVER
CN = localhost
CN = SERVER.gta.local
So I would assume (maybe wrongly) that the client should try all those names til it gets a correct hit?
Does anyone know how I go about fixing this?
Thanks
Nik
July 13th, 2011 4:59am
Hello
Please check this link for outlook connectivity issue.
http://social.technet.microsoft.com/Forums/en/exchangesvrgeneral/thread/00f22eb9-9a21-4af2-86bc-6961f74b238a
http://support.microsoft.com/kb/831051/en-usThanks Mhussain
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July 13th, 2011 9:58am
Hi Nik,
The issue might be caused by the incorrect internal DNS record. Please change your internal DNS A record and point your proxy server URL (I assume
it is SERVER.gta.local) to your CAS server’s external IP address.
Or you may change the local host file first for a test.
Best regards,
Fiona Liao
July 14th, 2011 10:34am
Hi Fiona,
Thanks for that. Actually feel a bit silly! It was a DNS issue but it was more the actual DNS server the client was using. We are a small network so the router was handling the dns so it was using external dns servers to resolve the internal
server name. I just changed the clients to use the DNS server and voila its going! :)
Thanks again
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July 14th, 2011 1:22pm