Using Outlook Pro 2010 or 2013. SharePoint 2013

I have a task that is an OOTB workflow approval task created on SharePoint.

The Task gets emailed to someone within the company. They open the email and click "Open this Task..." from the top of the email.

The form downloads and opens fine, but if the user clicks "Reassign Task" and in the box "Reassign Task To" type in a name to reassign the task to, then clicks the verify person button, or if they click the address book button, Outlook crashes, showing "Microsoft Outlook has stopped working" dialog box.

In the event viewer I see the following:

Error - Application Error:

Faulting application name: OUTLOOK.EXE, version: 15.0.4719.1001, time stamp: 0x55377d70
Faulting module name: PEOPLE~1.DLL, version: 15.0.4567.1000, time stamp: 0x52721a19
Exception code: 0xc0000005
Fault offset: 0x0000f279
Faulting process id: 0x3204
Faulting application start time: 0x01d09a2f70434915
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\MICROS~2\Office15\PEOPLE~1.DLL
Report Id: cd78fa6f-0622-11e5-8263-d8fc93872bec
Faulting package full name: 
Faulting package-relative application ID: 

Information - Windows Error Reporting:

Fault bucket 74240423445, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4719.1001
P3: 55377d70
P4: PEOPLE~1.DLL
P5: 15.0.4567.1000
P6: 52721a19
P7: c0000005
P8: 0000f279
P9: 
P10: 

Attached files:
C:\Users\********\AppData\Local\temp\92670296.cvr
C:\Users\********\AppData\Local\temp\CVR3BB8.tmp.cvr
C:\Users\********\AppData\Local\temp\WERAB0.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\********\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_4e5fceb59b1a69125be93783cea452c5bc7f490_00000000_226e801f

Analysis symbol: 
Rechecking for solution: 0
Report Id: cd78fa6f-0622-11e5-8263-d8fc93872bec
Report Status: 0
Hashed bucket: 351b0511cffcc587f58c3ca8fa5a08b1

If I open up the task in IE on the website, everything works as expected. 

Any ideas?

Thanks,

Chad

Hi Chad,

By "If I open up the task in IE on the website, everything works as expected", do you mean you can reassign the task successfully from the webmail interface of your email account?

As for Outlook crashing issue, we may try to collect the dump file to find the root cause. Please see this article:

http://blogs.technet.com/b/juanand/archive/2011/03/20/analyzing-a-crash-dump-aka-bsod.aspx

You can try to analyze dump by yourself if you would like to, you can also send it to us via GBSD TN Office Information Collection ibsofc@microsoft.com. (The email subject should be the thread link.)

Since this issue is also related to SharePoint, I'd recommend you also post in the following forum to try your fortune:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=sharepointcustomization

Regards,

Steve Fan

Forum Support