Outlook Express (server, not internet) email search problem

Outlook Exchange will not display any emails later than 6 months ago.

They're there, but will not come up on search.

Can't figure out what I've changed or how to correct it!

Thx!

jim@CES

February 2nd, 2015 8:18am

Hi,

Please take your time to collect some information for troubleshooting:

  • Check if there are any emails later than 6 months ago via OWA.
  • Does this problem occurred on all users?
  • Check if you assigned retention policy to email messages. Click Here
  • Check are there settings to AutoArchive feature in outlook. Click Here
  • Check default retention policy by the following steps:
  1. Navigate to Compliance management > Retention tagsand then.
  2. Click the Type column to sort retention tags by type, the default archive policy is displayed as type Default and has the Archive retention action.

Retention tags and retention policies

https://technet.microsoft.com/en-us/library/dd297955(v=exchg.150).aspx

Thanks,

Best Regards.


  • Edited by Lynn-Li 8 hours 45 minutes ago
Free Windows Admin Tool Kit Click here and download it now
February 2nd, 2015 10:08pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics