I have never seen this issue before.

I have a user who after re-imaging her PC in our corporate environment, gets the following issue with certain emails:

They appear with just lines, I have no idea how to fix this, but I believe it is a font issue. Please help.

I take your point and it might be the font issue. To troubleshoot this problem, please ask the sender which font he uses, and then go to Control Panel\All Control Panel Items\Fonts and double-click the certain font. Does it open correctly?

In addition, this issue would also be caused by text format or Email transition.

Please let the sender change the text format from HTML to plain text or RTF to check if you still get the same result through both Outlook client site and OWA.

Feel free to post back. Thanks.

Cheers,
Tony Chen
Forum Support
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Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.