I bought and imported a Digital ID today. After doing so I went in and checked the boxes in TRUST CENTER to allow for ENCRYPTION and DIGITAL SIGNING. After doing so, every time I hit SEND on my emails, it sits, spins, sits, and never recovers. The application hang error is below. Please note that the SOFTWARE PROTECTION SERVICE seems to stop working in EVENT VIEWER as well before each app hang.

If I go in, UNCHECK those security settings, and reopen OUTLOOK, all is well.

OUTLOOK EVENT LOG

Log Name:      Application
Source:        Application Hang
Date:          6/10/2013 1:05:22 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MS-Home
Description:
The program OUTLOOK.EXE version 15.0.4505.1002 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 2138
 Start Time: 01ce65fb8d98576a
 Termination Time: 16
 Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
 Report Id: e9ecd5fa-d1ef-11e2-be85-6045bdde9c2f
 Faulting package full name:
 Faulting package-relative application ID:

Event Xml:
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-06-10T17:05:22.000000000Z" />
    <EventRecordID>8066</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MS-Home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4505.1002</Data>
    <Data>2138</Data>
    <Data>01ce65fb8d98576a</Data>
    <Data>16</Data>
    <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>e9ecd5fa-d1ef-11e2-be85-6045bdde9c2f</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
  </EventData>
</Event>

Run Outlook with safe mode to check the result. ("Outlook.exe /safe")

Create a new Outlook profile to test that.

How to use ADPlus.vbs to troubleshoot "hangs" and "crashes"

http://support.microsoft.com/kb/286350

Tony Chen
TechNet Community Support

Run Outlook with safe mode to check the result. ("Outlook.exe /safe")

Create a new Outlook profile to test that.

How to use ADPlus.vbs to troubleshoot "hangs" and "crashes"

support.microsoft.com/kb/286350

Tony Chen
TechNet Community Support

I'll try that today and let you know. Thanks for a response.

I FOUND IT!

The new profile did not work. I downloaded the SDK and got the debugger items. After running that, I found when it hanged it was running the NCRYPTPROV.DLL After researching that dll online I found this KB for WIN 8 related hangs from a "Password protected cert". That is it! This hotfix will resolve the issue.

support.microsoft.com/kb/2813237

thank you Tony for helping push me in the right direction!

• Marked as answer by LWBLEVINS Tuesday, June 11, 2013 5:46 PM

Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.

Tony Chen

In my case, Outlook 2013 32b and Win 8 64b, it crashed because certificate was imported in Outlook Trust Center.

I deleted the certificate and re-added it by Windows certificate manager (certmgr).