We got new scanners that have scan to email on them and for 99% of the people it works fine. For a few it sends the scan to their junk mail folder. The email comes from your address. I've tried everything. Recreating the users Outlook Profile. Selecting the Not junk button. Creating outlook rules to move the messages to the inbox. If I run the rule manually it works but doesn't work as the message comes in so they might as well just manually move it. We use Office 2013 and Exchange 2010. Does anyone have

If the exchange server is identifying the email as junk then you may need to adjust the antispam setting on the server, because all users don't have this issue it may not be the problem.

I would start by whitelisting the email addresses the printers/scanners are using to send the email. Whitlist in exchange antispam filters, whitelist in outlook junkmail senders.

Outlook has two different mode online and offline, in online mode spam will not filter anything, the spam rules actually don't do anything, in offline mode they do, it may be that you have some outlooks in online mode and some in offline mode. in outlook look to see that exchange caching is turned on, if it is then you are in offline mode. The same behavior happen when you don't have outlook open, junk comes in and goes to inbox because outlook junk filter is not running, user opens outlook message then gets filtered and goes to junk mail.

in exchange 2010 with antispam filters

Set-ContentFilterConfig -BypassedSenderDomains Microsoft.com

here is a quick link I found that explains how to whitlist more than one domain

http://dan-israel.com/blog/it/exchange-2010-whitelist/

I've tried it for the users with both Cached mode on and off. And the emails from the copiers come from the user@ourdomain.com I wouldn;t think we'd have to whitelist our

Hi Jason,

Outlook emails ending up in Junk folder could be caused due to several reasons.

We can use the following registry key to totally disable Outlook Junk email filter to determine if this issue is caused by the Outlook Junk Filter feature:

HKEY_CURRENT_USER\Software\Policies\Microsoft\office\15.0\outlook
DWORD: DisableAntiSpam
Value of 1 disables the junk filter, 0 enables it

If this issue still persists, it means the emails are not filtered by Outlook. We can change the key value to 0 and check if the users have any virus scanner installed. We may try disabling the scanner integration in Outlook according to the documentation of the software, and then test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support