hi, I am Kunal Rane from Mumbai, India. We have configured our exchange 2010 server abc.in.. We have office 2013 outlook clients which are connected with exchange with 1 GB mail storage Quota for each user. but office 2013 users get issue like they dont get their mails when they search. They generally get 2 month older mails... but not older than that. or in some cases they are getting mails till may 2015 and directly getting mails from Nov 2014 but no mails inbetween. i tried to search using all mailbox contents. but still getting same results. Please advice a solution.

Hi,

Are your users using Outlook in Cached Exchange Mode or Online Mode?

1. If they are using Cached Exchange Mode, please make sure Outlook has been indexed:

File -> Options -> Search -> Indexing Options -> Check if Microsoft Outlook is in the Index locations, if not, click Modify to add it the the list.

We can also click the Advanced button -> Click Rebuild button to rebuild the index to check the result.

2. If they are using Online Mode, they the search is not based on Windows Index, instead it's based on the Exchange service. Please also check the result on OWA, does it work as expected?

Regards,

Melon Chen
TechNet Community Su

hi,

Users are on Cached Exchange mode, Indexing also seems proper as per you instructed. but still search is not working even after rebuilding the indexing image. Please help

Hi,

Please start Outlook in Safe Mode to test:

Press Win + R, type "outlook.exe /safe" in the Run dialog, press Enter.

In Outlook Safe Mode all 3rd-party add-ins will be disabled, check if the problem persists. If no, we may suspect some add-ins caused the issue, disable the suspicious ones to verify which one caused the problem.

Regards,

Melon Chen
TechNet Community Su