**Before i start, i posted this in the Outlook section and was told to post it the Outlook for Exchange section.. So i posted this in the Outlook for Exchange section and the Moderator tells me to post it in the Outlook section.. So i'm being thrown in a loop back and forth between two forums.  Please help me either post it in the correct section or help me with my issue.  Links to my posts are at the bottom of this re-post.**

I have a user who adds emails to the "Notes" section of a shared contact.  It has worked in the past.  She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact, then reopens the contact and the information/email that was added is no longer there.

Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"

On the bottom of the contact's window it says "Last modified by lisa@ourcompany.com on 11/19/2014"  So it doesn't seem to have updated for about 5 months.  

The user is on Outlook 2010 - Cached Mode - Windows 7

We use Exchange 2013

We have checked her sync issues folder and see two messages pertaining to this shared contact. 

First message:

14:16:33 Message class: {SU:IPM.Contact}

14:16:33 Contact Conflict Resolution

14:16:33 Local subject: {SU:Ingrid CFA}

14:16:33 Remote subject: {SU:Ingrid CFA}

14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}

14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}

14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}

14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}

14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41

14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4

14:16:33 Checking local modifications

14:16:33 Compare property: 0x0037001F

14:16:33 Table critical stop property: 0x0E13000D

14:16:33 Local modification: {18:16:16.0620  21/04/2015 [DD/MM/YYYY]}

14:16:33 Remote modification: {14:51:54.0059  19/11/2014 [DD/MM/YYYY]}

14:16:43 HRESULT: 0x8004010F

14:16:43 HrCreateConflictItem failure

14:16:43 HRESULT: 0x8004010F

14:16:43 HrConfMsgKeepWinner failure

Second message:

14:16:33 Synchronizer Version 14.0.7147

14:16:33 Synchronizing Mailbox 'Lisa Love'

14:16:33 Synchronizing local changes in folder 'Brent Brader - Hedge Fund Investors'

14:16:33 Uploading to server '8a641610-0c71-4139-9b4c-4ee82579b608@ourcompany.com'

14:16:43 Error synchronizing message 'Ingrid CFA'

14:16:43                                 [0-0]

14:16:43 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.

14:16:46 Done

I've checked other posts online and couldn't quite figure out a solution to this issue.  Any help or direction would be appreciated.  

Thanks in advance,

John

My first post:

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-shared-contacts-sync-issue/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9?rtAction=1430142184379

My second post:

https://social.technet.microsoft.com/Forums/office/en-US/b4ca088a-c820-4912-a25f-661aac56443f/outlook-shared-contacts-sync-issue?forum=exchangesvrclients

Hi,

According to your post, I want to double confirm whether drags and drops the email into the Contact folder or Note folder.

How about the OWA?
Basis on my test, it popup to create new contact when drags and drops the email into the Contact folder. You can also can add notes for that contact with this method.
However, if we drags and drops the email into the Note folder, it just save this note without contact.

For sync issue, please run Outlook with Online mode or click Send\Receive All Folders to sync information with Exchange server.
Please post the relevant error message for further troubleshooting.

Hi Allen,

Neither are correct.  They open a contact in their address book and drag the email into the "Notes" section of the contact.  So they do not drag the email into the Notes section of Outlook nor the Contacts section to create a new contact.  

There are no errors.  I have a screenshot with an example contact card but i can't add it because it says i need to verify my account.. I'm not sure how to do that.  I already clicked on the verification email.  For example.  An email to me from Bill titled "company announcement" is dragged into the notes section of in Bill's contact card.  This is so that i can go to my contacts, click on bill's card, and see emails from him that are important saved inside his contact card.  After dragging the email into this location, I hit save and close the contact card.  Usually the email stays there in the notes section but lately when I reopen the contact card, the email that I dropped into the Notes section has disappeared.  Other emails are still in the Notes section but new ones just don't stay.

Just tried doing a Send/Receive All and same issue.  User is in cached mode because they have a large mailbox.  Can try online mode.  Do you know if the Notes section in the contact list has a size limit?  

Hi,

According to your post, I want to double confirm whether drags and drops the email into the Contact folder or Note folder.

How about the OWA?
Basis on my test, it popup to create new contact when drags and drops the email into the Contact folder. You can also can add notes for that contact with this method.
However, if we drags and drops the email into the Note folder, it just save this note without contact.

For sync issue, please run Outlook with Online mode or click Send\Receive All Folders to sync information with Exchange server.
Please post the relevant error message for further troubleshooting.