Good Day, 

I've been searching for help on the Microsoft Website all day and I keep getting routed to the same articles. They aren't solving my problem. So perhaps this forum can assist. 

I bought a Windows Phone (Nokia Lumia 830) expecting to Sync with Outlook the way I have always done. I use Outlook at home with a PST and thought I could sync using the USB cable. How wrong was I!!!

So, the tutorial goes through the whole scenario of creating a "Outlook.com or ActiveSync compatible" service which essentially created a new Mailbox in my Outlook on my desktop. I then proceeded to copy all my contacts and calendar items to this new profile and it sync's to my phone. 

However, there are no articles that talk about a recommended way to manage these accounts going forward. Do I copy all my data from my current PST to the newly created OST, do I use the new OST going forward. I know I need to in order for my phone to sync. But what happens to my PST. The OST reflects an @outlook.com email address - but what about the standard email address I use from home (that everybody else knows and uses). 

I've searched high and low, but have not found an article that gives A-Z assistance in setting up this ActiveSync service from the Desktop Outlook email point of view. The only Q&A thread I did find was from 2012 and had a lot of disgruntled users talking about how rubbish the new Syncing with Windows Phones is. 

Some useful help please!?!?!?

What is the best way to manage the Outlook email accounts going forward??

Hi,

As you mentioned you were using a .pst file for your account, probably it's a POP account? If so please note POP doesn't support "Sync", while an Outlook.com account via Exchange ActiveSync can sync emails, calendars and contacts between different devices. This is why you were suggested to setup an Outlook.com account in your desktop Outlook.

For your scenario, there is no good solution so far but a workaround, keep using both accounts in your phone - this is probably what you are doing now. To send emails, you need to use the previous account so that everybody else knows who you are; to sync calendars and contacts, you need to use the Outlook.com.

I'm not familiar with Windows Phone, try if you can select contacts from the Outlook.com account while editing the message in your precious account. If you can, this workaround is still worth trying.

Regards,