Outlook cannot connect to your incoming (POP3) email server and SMTP server
Hi there,
Some users used to use outlook to check their gmail and hotmail account but suddenly they aren't able to do so and they receive an error message when they do a send/receive stating that :"Outlook cannot connect to your incoming (POP3) e-mail server".
The same is for the SMTP
POP3 service is running on the exchange server 2007
Any ideas
Best Regards,
Elliot Nehme
May 10th, 2010 1:20pm
Hello,
Please post the Error message or Error Code when you are doing Test account settings.
Thanks
Mhussain
Free Windows Admin Tool Kit Click here and download it now
May 10th, 2010 2:24pm
When i click on Test account settings, and wait for about 40 seconds, i get the following errors:
Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your system administrator or Internet Service Provider (ISP)
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) server. If you continue to receive this message, contact your system administrator or Internet Service Provider (ISP)
Best Regards,
Elliot Nehme
May 10th, 2010 2:36pm
Please check Microsoft Outlook or Microsoft Outlook Express can establish a connection with your e-mail server also refer this article
http://support.microsoft.com/kb/813514
Thanks
Mhussain
Free Windows Admin Tool Kit Click here and download it now
May 10th, 2010 2:47pm
Hi Elliot,
Kindly to verify some information.
Do you have exchange server in your scenario, does it work well, does the pop3 service work well?
Does the issue with your own domain email or with the gmail/hotmail?
Do the users use outlook express?
Does the user who not check the gamil/hotmail through the outlook has the same issue?
Per your description, some users use outlook to check the gmail/hotmail, so the client have been configured to use the exchange pop3 the gamail/hotmail pop3, you should confirm, which service has the issue, you could use telnet to confirm the service
all available for your client.
Then test each pop3 service separately.
Regards!
gavin
May 12th, 2010 11:27am
Hi Gavin,
We have an exchnage scenario and it does work well
The issue is only with gmail/hotmail, no problem with our domain
Users use Microsoft Outlook 2007
We have an ISA server in the network and there is a rule for pop3 that is from External network to out Exchange Server internal IP
Dunno if the issue is from the ISA server
Best Regards,
Elliot Nehme
Free Windows Admin Tool Kit Click here and download it now
May 12th, 2010 12:31pm
Hi Elliot,
So it seems not an issue relate with MS exchange. :)
You could test the gmail/hotmail pop3 service first, and then configure it.
You also use google for how to configure the gmail/hotmail pop3.
Regards!
gavin
May 12th, 2010 12:45pm