Hi all,

I have a client of mine that uses Outlook 2013 that is synced with a corporate account that is hosted in google's services. The problem is that the categorize (with colours ) option is disabled. More specifically when doing right click in a mail there is not such an option. Also when i add them to the ribbon there grey-out and i cannot click them.

I only tried the "Upgrade to Color Categories" option in the data file properties menu with no luck.

All this happened cause earlier his account was set up with GASMO and he experienced an error "Cannot display the folder. There is not enough free memory to run this program. Quit one or more programs, and then try again" when he tried to open his email folders. With GASMO while it was working we could use the categorize with color options but then again we had the above error so i sync the account as an imap and the problem solved but the again we have the categorise issue.

Please keep in mind that i do not want to use the POP protocol as is very irritating (it hasn't a sync with the server for any changes you make to mails in outlook).

Please advise.

Thanks

Hi,

Did you configure the email account via IMAP? Please note that IMAP account protocol does not support the category property. Since you don't want to use the POP protocol, you can either move the mail to separate folders to separate it or use Conditional Formatting to highlight messages. To use Conditional Formatting, click View tab > View Settings > Conditional Formatting... See:

http://blogs.office.com/2012/05/10/conditional-formatting-highlight-your-most-important-mails/

If I've misunderstood something, please feel free to let me know.

Regards,

Steve Fan
TechNet Community Support

Thank you for you response and your advice on that. But the original problem as i wrote: "All this happened cause earlier his account was set up with GASMO and he experienced an error "Cannot display the folder. There is not enough free memory to run this program. Quit one or more programs, and then try again" when he tried to open his email folders. "

What about that. In case i can solve this then there is no need to set up his account manually plus i will have the colour categorize feature available. Any thought on that??


Thanks