My issue with 552 error msgs related to outgoing emails with attachments. All other emails went through without issue. Godaddy was of no help, other than to log and escalate my problem, with a promise of a call-back.
I figured I'd try a little trouble-shooting on my own. I used the godaddy web portal to send the same email with the attachment, and it went through without a bounce-back. That told me that my problem could be related to my Outlook email client, or my local
AntiVirus/Firewall software filters.
I disabled my antivirus and firewall software and attempted to resend the email through Outlook. I got an immediate bounce-back. So, now I'm thinking that it might be an issue between Outlook and Godaddy's filters. It occurred to me, however, to examine
the actual attachment a little more closely. It was an excel file, with a very long file name, with numbers, a special character (a hyphen), and upper and lowercase letters with words separated by spaces.
The thought came to me that perhaps the long file name with spaces and mixed characters could be the culprit. Following this brain-fart, I renamed the file to [one word].xls, and resent the email through Outlook. And Voila! No bounce-back.
My conclusion is that in my particular situation, Outlook's own filters was the problem, as sending that same email through godaddy's email web portal (along with the original attachment name) had no issues. Incidentally, I'm using Outlook 2010. I can't
say whether previous versions of Outlook would have the restriction on file names.
Perhaps others have been having the same types of problems with attachments using Outlook through Godaddy's email hosting service. I'm hoping my experience might help some folks.
NOTE
I should add that some of my plain txt emails sent through Outlook are generating bounce-backs for no apparent reason. Sending the same plant txt email through godaddy's email web portal goes through with no bounce-backs. The only variable I can think of
at this point is the godaddy outgoing pop mail server address, configured in Outlook.
Like one reader in the thread mentioned, I'm going to temporarily swap out godaddy's outgoing server address for ISP's, and then see if it makes a difference.
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Edited by
Skylark184
Thursday, October 04, 2012 8:04 PM